- Report: #1373348
Complaint Review: DR Horton - Fort Worth Texas
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DR Horton
301 Commerce Street Suite 500 Fort Worth, 76102 Texas, USA
Phone:
817-390-8200
Web:
http://www.drhorton.com/
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DR Horton Construction Problems Defective plumbing since house first built that builder refuses to take responsibility for. Fort Worth Texas
I am the original owner of a new DR Horton home in Naples, FL on October 31, 2012. Almost immediately i had major whole house plumbing problems. The original plumber, Tranquility Plumbing responded and relieved the obstruction but failed to find or correct the underlying cause. They performed a camera inspection of the plumbing through the front of the house but failed to find a problem.
The whole house backup recurred about 1-2 years later and DR Horton took responsibility for clearing the line at that time. Still there was no attempt to find and correct the underlying problem.
Then on 12/25/2015, there was the 3rd whole house backup when another plumber came, performed a video inspection and cleared the blockage. From a camera inspection through the back of the house, they found a depression in the plumbing "a belly" which was causing an accumulation and a blockage over time.
When I contacted DR Horton and provided them with the video proving the defect, they sent Tranquility plumber to do their own inspection. Tranquility insisted that their camera inspection from the front of the house was sufficient (even though it failed to disclose the problem initially and again). The other plumber said that the camera would not detect the problem from the front of the house.
DR Horton refused to acknowledge their responsibility because of Tranquility's findings and conclusion that there were no problems with the plumbing (it didn't matter that I had experienced 4 whole house backups in a four year period. The plumber today says that he is certain that the backup is definitely coming from the depression "belly" identified in the video inspection done in 2015. The house has other issues related to defective construction. There is now evidence of a roof leak and improper flooring that was put down in the upper story make it sound like an earthquake in the lower master bedroom when someone is walking on the floor above.
Upon searching online, I see that there are many complaints and successful awards from ligitation against DR Horton due to construction defects and other ethics issues with HOAs. Unfortunately this information was not available to me when I bought my home in 2012.
