- Report: #15778
Complaint Review: DR Horton / Continental Homes - Plano Texas
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DR Horton / Continental Homes
Timberbrook Estates Plano, 75074 Texas, U.S.A.
Phone:
817-481-7750
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DR Horton - Continental Homes ripoff, Zero Response on Major Warranty Issues, Plano Texas
I have made numerous attempts to contact the builder and warranty department with major issues on my new home. We moved in on Nov. 1, 2001 with a list of issues promised by the builder to be complete within 1 month. It is now March 4, 2002 and nothing has been done. We are experiencing black soot coming out of all of our vents throughout the house because we have a furnace that must have been dropped during transit or installation.
Air Tron, the company that installed the furnace, came out at the end of February and told my husband that we do have a major problem, but he is not the one to make the decisions on replacing the unit or just fixing it. His recommendation to my husband was to make them replace the unit, not fix it. He told my husband we would hear back from someone in a couple of days. It has now March 4, 2002 and we have not been contacted by anyone in warranty or at Air Tron.
My son and I both have been sick since the day we moved in with severe allergy problems which we never had before. It took me calling the highest person at the warranty office and leaving his secretary a message for someone to just call me back.
My problem is still not fixed, but this is only one of the major issues. There are many more. I hope to get the message across to new home buyers, not to ever close on their dream house if it is not the dream home they want.
Stacia
Plano, Texas
Air Tron, the company that installed the furnace, came out at the end of February and told my husband that we do have a major problem, but he is not the one to make the decisions on replacing the unit or just fixing it. His recommendation to my husband was to make them replace the unit, not fix it. He told my husband we would hear back from someone in a couple of days. It has now March 4, 2002 and we have not been contacted by anyone in warranty or at Air Tron.
My son and I both have been sick since the day we moved in with severe allergy problems which we never had before. It took me calling the highest person at the warranty office and leaving his secretary a message for someone to just call me back.
My problem is still not fixed, but this is only one of the major issues. There are many more. I hope to get the message across to new home buyers, not to ever close on their dream house if it is not the dream home they want.
Stacia
Plano, Texas
1 Updates & Rebuttals
Cindy
Edmond,Oklahoma,
Typical builder response
#2Consumer Suggestion
Mon, March 04, 2002
That's so typical of builders to just ignore your warranty issues, even when they're serious. Builders pass the buck to the subcontractor, and the subs pass it back, and both have total disregard for the homeowner's health and safety, let alone giving the customer what they paid for. The reason builders get away with this so easily now is that the home building industry has politicians in their back pocket, and the industry constantly lobbies for LESS regulation. Many states don't license builders, and many cities don't enforce building codes. When homeowners seek an attorney, they often find that the state's laws don't allow recovery of legal fees, so suing isn't always a practical option. When we had a problem with our builder we found INFORMATION to be the most use to us. We filed here, and on the following site, www.hadd.com and with any gov't agency we could. If you happened to have an FHA or VA loan definitely file with HUD/FHA or VA! A homebuyer has to be very persistent to get a builder problem resolved when the builder has made it obvious they have no intention of honoring the contract.
