Complaint Review: Dr. Ashley Curington - Buford GA

 I have been a patient or Dr. Curington's for several years now.  I have had nothing but a wonderful experience at this office.  I have had to move my appointments around when something comes up - But I do give them notice to book that opening.  I am a business person and can appreciate how cancelations can severely have an impact on the company.  The office calls me to find another opening if I have to make a change.

Dr. Curington and the team have kept my oral health top-notch.  And that I am so grateful for. 

I don’t know where you get off assuming I ever wanted or expected free dental work. I am a capitalist and very successful businessman. That wasn’t the issue. I have no problem paying for services rendered and in most cases pay more than average for top quality service. I don’t mind paying more for quality since I have the money to do so. Hence the reason I originally chose your dental practice because on the surface you seemed to have very high-quality service along with good customer service.

I will give credit where credit is due you provide great dental work and cleanings. However when your customer service is not as expected and at the bottom of the barrel when it comes to my experience. Then its time to leave and find somebody else with equal or better service with much better people skills, which we have done. So let’s be clear here I never no showed for any appointment and I never expected any work for free!

Furthermore I never argued for any payment when work was done the only thing I insisted on not paying for was an appointment I wasn’t even present for no work was done. I was professional and called about any appointment I couldn’t make which was never easily received on your end. Your staff was even embarrassed when they had to tell me they had to charge me in full for a missed appointment when I called to reschedule.

One girl told me she agreed with me that it was absolutely crazy and felt horrible trying to charge people for work they didn’t get. She said it was the worst part of her job but she said it was part of her job and she had to do it! I would guess the reason why in the last two years more than half of your staff has turned over. You can provide the best dental work in the world but who needs it when you get treated like that! My advice, start viewing the people in your office as patients you want to take care of and help, not human ATM machines!

 Apologies, but we are currently unable to provide free dentistry at our practice. All of our doctors are prosthodontists. A prosthodontist is a dentist who has completed dental school plus three (3) additional years of advanced training and education in an ADA-accredited prosthodontic graduate program. Essentially, prosthodontists are recognized experts when anything needs to be replaced in your mouth. Prosthodontists have advanced training in restoring and replacing teeth. Prosthodontists are considered the leaders of the dental treatment plan. They regularly lead teams of general dentists, specialists, and other health professionals to develop solutions for your dental needs. In running this practice for the last 20 years, we've noticed that the few people who are dissatisfied with our practice are habitual no-shows to confirmed appointments, or believe that our experts' time, expertise, and service should be free. Most patients appreciate that we do not double-book appointments, that we run on time, and that we do not keep patients waiting to be seen. Most of our patients are kind, responsible, and considerate. When they make an appointment, they show up or provide enough notice for us to attempt to fill their spot. Of course, sometimes that is not possible, every situation is different, and we treat our patients as individuals. Thank you for your feedback; if we eventually offer free dentistry, you will be the first to know.