- Report: #1201188
Complaint Review: Double Day - Nationwide
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Double Day
Nationwide, USA
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Double Day Literary Guild Double Day and Literary stole oney from my checking account. I am not a book club memeber and I did not recieve or order any books. Nationwide
Several years ago, at least seven, I was a member of Literary Guild and Double Day book club. I fulfilled my membership agreements with both and I cancelled my membership. I moved and changed banks and began a membership with Mystery Guild. In october of 2014 I realized that my checking account had been charged 42.46 by Literary Guild. I called Litereray guild and was told they had no record of my canceling the account and I didn't respond to the monthly featured selection so they sent it to me and charged my account. I have no idea how they got my account information and I never got an email and I hadn't had any corresponsence with them for several years. The man accused me of lying and said he had no way of knowing if I was telling the truth and to just send the books back. I told him to make sure all my accounts with all the book clubs were closed and he said he closed them all.
The next day I was charged another 42.46 from my checking account and this time it was Double Day. I called Double Day and went through the same problems and eventually I spoke with a woman who said she would return the money to my account within two weeks and close all my accounts. I went to my bank and changed my account and talked to them about disputing the charge, I agreed to wait the few weeks to give them time to credit my account. The credit never came through so I went back and filled out the dispute papers. Today I recieved an email stating that the book clubs are claiming the charge is legitimate. I sent back books that were sent to me so I have no books and I'm out 85.00, not the mention, I have no idea how they got my information. Literary guild and double day basically stoloe money right out of my account.
