- Report: #1516575
Complaint Review: Door Dash - San Francisco CA
-
Author Not Confirmed
Why?
Door Dash
303 2nd St, Suite 800 San Francisco, 94107 CA, United States
Phone:
650-681-9470
Web:
https://www.doordash.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Door Dash did not deliver an item from my order- when I requested a refund, the refused and only issued me a credit when I won't be using the app again San Francisco CA
Avoid this scam company! AVOID! AVOID! AVOID! DoorDash is one of the worst companies I've ever dealt with. My first order EVER, I ordered a small pizza along with some appetizers with my order. The pizza never showed up (the aps did) and when I contacted DoorDash, the best they could do was issue me a credit. Shame on me for not opening the bag to check and see if everything was there, but it's not my responsibility to do that when I paid an insane delivery fee, and tipped the driver $20.
I placed my order on 1/26, I was extremely busy from that time and was not able to contact them until today, 3/4 to try and get the refund back on my card. I figured with my first experience being terrible, that I probably won't be using the app any more, so a $20 credit for the missing pizza would just be a waste and would't do me any good. I spoke to 2 different customer service reps who told me that they can't refund orders more than 3 days old. What kind of excuse is that?
After demanding to speak to a supervisor, I was placed on hold for over an hour. My frustration finally kicked in and I reported the transaction as fraudulent to my bank. They agreed that this was unacceptable and were kind enough to refund my money. When a bank is more understanding than the company you're trying to resolve an issue with, that should tell you something lol.
If you're having a similar expierience, just save yourself the frustration of dealing with their incompetent customer service and just dispute it with your bank. This will not only refund your money, but hurt their reputation. A win-win
Just look on here and see all the horrible experiences that people have had with this app. It's truly sad that large corporations are able to treat their customers like this and get away with it. Not only that but get richer doing it. Door Dash literally strongarms local businesses and significicantly cuts into their profits and now it looks like they're doing it to their customers as well. I will not even consider coming back and using this app- I can't support a company that has no regard for their users.
Please heed my warning and don't use them. Just go pick up your food- it will be a ton cheaper and the restaurant will see 100% of that money. I truly hope this comapny goes out of business. I'm done sitting around and letting major corporations continue to rake us over the coals. DoorDash caught me on the wrong day and I will make sure to spread the word about my experience and others. We need to take a stance as consumers and let these companies know that we aren't going to tolerate their scams any more.
I hope you see this DoorDash, your own incompetence and unhelpfulness PERMANENTLY lost you a customer. Maybe 1 guy doesn't matter much to you, but you should be ashamed that your business practices are 100% responsible for me never using this service again. I hope it was worth the $20 of mine that you literally stole. SCAMMERS!
