0 Updates & Rebuttals Read More About : Don Todrin Second Wind Consultants
REVIEW UPDATE: June 5, 2018: Second Wind remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Second Wind is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Second Wind has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Second Wind has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Second Wind remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Second Wind Consultants, Inc for its commitment to excellence in customer service.
Ripoff Report’s discussions with Second Wind Consultants, Inc have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Second Wind Consultants, Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Second Wind Consultants, Inc’s principal, Mr. Donald Todrin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Todrin feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Todrin hopes to maintain Second Wind Consultants, Inc as a successful enterprise both now and for many years to come.
Another top executive of the company told Ripoff Report that Mr. Todrin's personal business philosophy is based on the premise that "by helping our clients succeed, we are meeting our higher purpose, saving families, one business at a time." Another thing Ripoff Report learned in the course of its review is that typical customer feedback reads: “Second Wind Consultants, Inc (and Mr. Todrin) truly communicate all aspects of their work in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by CEO and President Don Todrin during an onsite inspection held by a third party verification company with no biases toward Second Wind Consultants.
Second Wind Consultants provide turnaround and work out services and aim to improve businesses with their state of the art consulting. They originated the “Four Pillar System" to support their successfully navigating the downturn approach to increasing revenue and profit, as well as improving control over ones business. As a primary service, they provide debt workout services for companies that are stressed with unsupportable debt.
When working with their company, a client will be assigned to two account managers who will review all of their personal and business financials and prepare a program suited to their needs; most often this will include a debt forgiveness strategy. If improvements are required within the operation to support growth and development, they will initiate the Four Pillar System. Then, they will negotiate with the bank, the SBA if it is a guaranteed loan, vendors, landlords, IRS, etc. Any debt can be negotiated downwards in a distressed situation and that is their main focus.
There are many ways of accomplishing debt workout and it depends on many factors, such as: real estate, personal net worth, value of collateral etc. They design the best program to reach the desired results. They do not utilize bankruptcy, rather, they engage in a cooperative resolution. They believe that that this is in the best interest of all involved given a defaulting business. Typically, their clients have significantly reduced revenue, possibly from a recession, and that results in unsupportable debt and overhead. Their relationship with their clients last approximately one year, during which time they handle all issues while their client focuses on their business.
Over the years, Second Wind Consultants has developed their strategies by maintaining a strong understanding of the banks, the SBA and their regulations and requirements, and as a result they have created a series of strategies that work in the best interest of the bank, despite the deep losses experienced, they are able to be successful in their results.
What makes their company successful is their commitment to their clients’ success and their undying effort to bring them successful results. They have much experience on board and are experts in what they do. Their results are good and they almost always resolve their clients’ issues successfully and to their satisfaction. They believe that commitment, expertise, and experience is what separates them from their competition.
Their target market is small businesses in stress. They aim at $1-3 million in revenue; however they can go higher or lower.
They have two major ways that they attract clients. The first is through their marketing department. From there, they cold- call businesses and inquire about their condition and interest in need for help in improving their condition either with debt workout, or turnaround efforts. If they respond with interest, they have them fill out some basic financial forms and schedule a one hour consultation during which they will explain their strategies, what they can do and what the expectations for the potential client should be. After the consult, they will follow up until receiving either a yes or no. If they get a yes, they engage in the normal services they offer.
The second way in which they acquire clients is through business owners who are searching for the type of help they provide and coming to them for help. They also get referrals from successful clients.
QUALITY CUSTOMER SUPPORT
Second Wind from GASPA on Vimeo.
My partner and I engaged Don Todrin and Second Wind Consultants in early 2012 to help us with a failing business. They promised to assist in liquidating the business assets, and then file an Offer In Compromise (OIC) with the SBA on our behalf. Don Todrin sounded credible on the phone, and they had good references. Only later did we find out that Todrin is a convicted felon (bank fraud).
As soon as we engaged them, we were passed on to Adam, a young and apparently inexperienced person in their organization. While pleasant, we always felt like Adam was too busy for us, and never fully grasped our situation. We always felt like we had to call him to get anything done...
However, Second Wind did successfully help liquidate our assets (primarily a building) over the course of the year that we worked with them. However, when it came time to negotiate a settlement with the SBA, which was the primary reason we engaged with Todrin and Second Wind, THEY FAILED, leaving my partner and I with debt of over $750,000 and being pursued by the Department of Treasury. At this point, we are facing bankruptcy. Had I known this was where it would end up, I would have saved myself the considerable fees and aggravation caused by hiring Don Todrin and Second Wind.
Warning to other business owners - Second Wind fails to deliver.