Complaint Review: Dollar Tree Store # 2490 - Augusta, Maine

It is my opinion that Dollar Tree Stores deliberately hires store managers for their rudeness towards customers.  Dollar Tree Stores are Lean and Mean.  It is very difficult to reach anyone in their customer service toll free number.  They often fail to return phone calls, despite leaving messages.

We have shopped at Dollar Tree Stores, in several parts of the USA, and the experiences have been good.  However, there is something very wrong in Dollar Tree Store # 2490 in Augusta, Maine.  So far, we have had 2 bad experiences in that store.

The first one was regarding the fact that my husband handed the clerk a $20 bill for a $3 purchase.  The clerk put the bill in her drawer, without looking closely at it.  She thought it was a $5 bill, and failed to give him the correct change.

The manager refused to believe us.  The police were called.  It took alot of effort to get the matter resolved with the District Manager in charge.

We thought the bad experiences were behind us, but we thought wrong.

Back in late July, 2017, I bought a number of items from their Arts and Crafts section.  Among them, was a white bird on a clip.  In mid-August, I went to take the bird out of the package, and the clip broke off.  I did call the store and spoke to the assistant Manager - Kristen.  I told her I could not find the receipt.  She was very nice and told me to bring it back for exchange.  I told her, I did not know when I would be able to come back to the store.  

On September 8th, I called the store and spoke to Kristen.  I told her, that I would be in their area that day and she said it was okay to return it.  She told me to see her.

We arrrived at the store about 2:00 PM that day.  We walked in store # 2490.  I asked a clerk to bring Kristen to the front.  Instead of Kristen, a man, named Roger - whose tag said Store Manager - came to us.  I asked for Kristen, and told him that she said it was okay to exchange this defective item.

TO OUR SHOCK, this Roger yelled out, THIS IS A CHRISTMAS ITEM.  I AM NOT TAKING IT BACK.  I said that we got it from Arts and Crafts Section, in late July.  Again, he said it was a Christmas item, and he was not taking it back.  

I asked him to let us speak to Kristen.  He refused to do so.  I told him that we spend good money in this store.  He replied.  I DON'T CARE.  Again I asked to speak to Kristen.  He replied, GET OUT OF MY STORE!  I told him not to speak to us like that.

(The scene caused the customers, who were checking out to stare at him and us.  I guess this Roger does not care anything about customer service)

Roger raised his hand to us and again told us  JUST GET OUT OF MY STORE.

We left.  We tried callings customer service, but they don't seem to care.  I did speak to the Regional Manager about this, but have not heard back from her.

I feel that Dollar Tree Management deliberately hires Managers who are just as Lean and Mean as they are.  

Their survey, at the bottom of each receipt is not worth the paper it is printed on.  They act like they truly care about customer satisfaction, but our experience tells us that they actually care more about $1 then pleasing the customer.

I have read other reports about Dollar Tree Stores, on this site, and most of them seem to be about Bad Managers.

So, dear readers, that Manager and Dollar Tree would rather lose a valued customer over a $ 1 item.

I have found one gets much better customer service from Wal-Mart, Home Depot and MacDonalds, than Dollar Tree.

If the Regional Manager fails to help us here, we will NEVER shop at another Dollar Tree Again.

My advise to all readers is - If you Want Good Customer Service - shop at Wal-Mart.

Signed,

A Customer Scorned