- Report: #4381
Complaint Review: Dog Training In Your Home - charlotte North Carolina
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Author Not Confirmed
Why?
Dog Training In Your Home
8539 monroe rd charlotte, 28212 North Carolina, U.S.A.
Phone:
1-800-383-3647
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dog Training in Your Home Dogman won't refund my money
I hired "Dog Training in Your Home" in August, 2000 to train my dog to stop chasing cars. It was $425.00 for 5 lessons. After the first lesson, I was forced to give away my dog. I forgot to call and cancel my next lesson until the trainer showed up. My neighbors had called the cops, and were taking me to court for my dog's basd behavior. I got rid of the dog. Now, the company won't refund any of my money. I would like to have $350.00 back.
2 Updates & Rebuttals
Stacy In Texas
Arlington,Texas,
U.S.A.
AND WHY ARE YOU COMPLAINING?
#2Consumer Comment
Wed, August 13, 2008
I must say your complaint doesn't sound very reasonable. You got rid of your dog. Why? And why do you deserve a refund just because you were a dog owner who chose to get rid of the dog? Most services are a no-refund service. You should have a contract and I'm sure that you do that states that. Too bad you just want money because your dog is gone, but that was a choice you made.
Mark
Charlotte,North Carolina,
The client that used her lessons
#3REBUTTAL Owner of company
Fri, March 29, 2002
I have researched this client and found that she did enroll in our services and used all of her lessons by no showing the trainer several times. Our contract is very clear in that no showing the trainer is counted as a lesson. However after reviewing her case we made an exception and offered a prorated refund. She made it clear at this point that she was making it her mission in life to slander my company. It is interesting that the BBB refused to register her complaint.
Our company has an excellent track record of customer satisfaction and great results with training the clients dog. Our first visit is Free. Our office hours are 9-5 m-f 1-800-383-3647
