Complaint Review: DKV ROTTWEILERS / ATLANTA GA - Atlanta Georgia

Below is the customer complaint and I will be happy to respond to each and every statement individually.

Customers Remark: I have made a down payment on a Rottweiler puppy (2nd pick) from DKV Rottweilers and when the due date came around we were notified by the breeder that dog had a falls pregnancy. Our hearts were broken since we waited such a long time for a puppy.

Breeder Response: This is correct. Eldin did reserve the 2nd pick male out of a confirmed breeding. Unfortunately, our female had complications and we did not have a live litter. In regards to the wait time, Eldin reserved the first week of October and the news was provided the fourth week of October. This is not a long time as I have people on a year long waiting list for male puppies. As a courtesty of being a return customer, I allowed Eldin to skip our waiting list.

Customers Remark: When we made a call to the breeder to get his resolution to the issue and just to ask couple of questions, i was told that he does not understand why he had to explain himself over and over since it was a falls pregnancy and that there is nothing he needs to explain to me.

Breeder Response: When I returned home from the vet with the disappointing news, my first reaction was to have my wife contact each and every customer. My wife wrote a detailed email explaining everything that happened. In this same email, my wife explained that we had another litter due in two weeks and all of our reserved customers would have first priority to this breeding. So, every customer would still end up with the same pick, or better, from our new litter with the same father stud. This will allow for a similar bloodline pup and a timeline that would be almost identical to the original litter. After Eldin read his email, he called me and asked about the litter we lost. Like I said above, I just returned from the vet. I was clearly upset over the loss myself and the fact that my buyers would be inconvenienced. I knew everything had just finished being expained by my wife and I was clearly upset myself over the news. I think Eldin took this way to personal. This was not a reaction to him but to the disappointing news I just received less than an hour earlier.

Customers Remark: Only thing he told me is that he needs to take care of the client with the first pick puppy and made me feel like my $3000 was not worth his time!

Breeder Response: Again, this is a complete misunderstanding of my words. Since Eldin had reserved the 2nd pick male, I had to speak to my 1st pick male customer first. I have always kept everything fair. I needed to speak to my 1st pick customer first to see if he would like to be transferred to the next breeding or if he preferred to wait for a repeat breeding of the original litter. This decision would affect Eldin because it would determine if he would be able to have the 2nd pick male from my new litter, or if he would be upgraded to the 1st pick male puppy from my new litter. This statement in no way was meant to insult Eldin or his importance.

Customers Remark: After this conversation I was very disappointed and disrespected as a clint of his.

Breeder Response: Eldin reserved a puppy from our kennel back in 2014. Eldin agreed to purchase a puppy and we continued with the purchase up until the puppies were almost ready to leave to their new homes. When we were making final arrangements, Eldin decided to back out of the purchase due to personal reasons of his own. Because I sympathized with his position, I agreed to refund his money. Payments to reserve a puppy are non-refundable. This is a policy with almost all breeders. This is stated on our website, our litter page, our purchase price page, our online payment page, our contract page, even on the invoice that the customers receive. This deposit will remain a credit until the customer is ready for a puppy again. However, I still decided to refund Eldin's money as a courtesy. This is why Eldin returned back to our kennel three years later to do business again because we went out of our way for him and treat our customers well.

Customers Remark: I decied to send him an email requesting my deposit back due to his service failure. I have sent an email requesting the deposit back on 11/02/2017 and up to this date never recieved email reply!

Breeder Response: My wife replied to his email the very next day. We do receive a large amount of emails each day so sometimes we are unable to respond the same day. However, my wife did respond the very next day by email.

Customer Remark: We wanted to get a puppy by Christmas like i was originaly promised by DKV Rottweilers. I have not yet received email or phone call back from DKV Rottweilers on resolution to his service failure. I understand falls pregnancies do happen but being professional as he claims to be is far fetched. In my opinion this breeder is out there to get your money and would not recomend anybody dealing with this unkind human / breeder.

Breeder Response: This statement is 100% false and Eldin's attempt to slander my name. Not only did we explain that we had a second litter for him the same day we received the bad news on Oct 30th, my wife also reiterated this again when she resonded to his email on November 3rd. We not only provided Eldin a second litter that was of equal quality, if not better, the litter even had the same parent. On top of that, this new litter was going to be due only 2 weeks later than the original. Last, Eldin had an opportunity to receive the 1st pick male since my 1st pick customer went with another puppy I had for sale. I do not understand how he can call me an unkind human when I have helped him out three years ago by returning his money, I helped him out this year by allowing him to skip our waiting list so he could get a puppy by Christmas, and I helped him out by allowing him to receive a higher pick. I have been more than generous to Eldin.

Customer Remark: Fortunatelly we have found a great Rottweiler breeder in Olney, IL named Kevin (Washburn Farms)one of the most honest and kind breeders out there. Strongly recomended! God bless you and be safe from unprofessional and dishonest breeders out there.

Breeder Response: I am happy that Eldin found someone he trusts. However, I would be curious to find out how any breeder would respond if Eldin decided to back out last minute, request money back, and then continue to write negative comments on the internet in the attempt to slander their business reputation that took 22 years to earn. I am also shocked that Eldin would call me dishonest when he had the audacity to offer me more money to move his spot from 2nd pick male to 1st pick male. He knew my entire litter was reserved by return customers but he still asked me to drop another customer who waited longer than him so he could get the best pick. I told Eldin I could not accept money to do something so dishonest to another customer. This clearly shows him as the dishonest one in this business transaction. In the end, this is a lesson learned and a blessing in disguise. I think I am better off not selling to Eldin.

Don't breed or buy while shelter pets die. Now look what happened lol.