- Report: #1236849
Complaint Review: Dish Network - Internet
-
Author Not Confirmed
Why?
Dish Network
Internet, USA
Phone:
(855) 318-0572
Web:
Dish.net
Categories:
Business Rating:
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Dish Network DISH Network LLC.9601 S Meridian Blvd.Englewood, Colorado Data Use Internet
On our plan DISH Internet allows for 10g of internet usuage per month. There are plans that offer more data but this quickly becomes very expensive. The package of internet use that we have includes TV and Internet and is 159.00 doallars per month. This is a very minimal package and incldes, a basic channel package (the lowest offered) and a HOPPER. The HOPPER, a fancy DVR, allows for one to watch programs on demand. However, we are prohibited form using this feature because that will immediately put us over on our monthly internet allotment.
With the internet package offered we can browse the internet, check email and go on facebook. Still this past month, June 2015, we were over our data allotment after the first week. 2gb were added for a cost of 20 doallars and this was used up in two days. I called DISH and asked to see how the data was being used and was told that privacy regulations prevented them from sharing this information. I was informed that I could check usuage from the router log. This is true but it does not show data usuage (only usuage). This means that there is no way of proving if someone was watching video or checking email. As we are in a rural area without nearby neighbors, we know that no one is using our service without our knowledge. Anyway, the rep could not satisfy my request for a definite accounting of these charges but offered an additional 2g of data to compensate. These 2g were used up in 2 days time. I purchased an additional 1g last night. In total 5g were added and in is June 20, ten days remain in this usage period. When we go over usuage, DISH slows down service to a trickle. This is slower than dial-up. DISH is the only internet supplier in this rural area so they literally have a choke-hold on our service.
We are paying more for this internet service and getting less for it and I question how DISH measures data use.
There are two adults in the household. An 85 year old and a 60 year old. We do not stream video. We browse the internet, go on Facebook and check email. This is it and this is unacceptable.
There has to be a better to account for usuage charges. Is the consumer to take DISH at their word? That is what is being asked of us. What other business operates this way? How is this legal?
Consumers beware. Stay away from DISH if you can help it.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Facebook..
#2General Comment
Sat, June 20, 2015
Sorry to tell you this but FaceBook is a DATA/PHONE killer. FB is in CONSTANT contact with the main server. SO while YOU THINK you arent using that much data the FACT is that FB is KILLING your data! Its contacting the main server every 10 seconds! Add it up! Every 10 seconds FB is USING DATA! If you wish to conserve on data then TURN OFF THE COMPUTER! Its the ONLY sure way to keep FB from eating your data.
