Complaint Review: Dish Network - Atlanta Georgia

I have owned a The UPS Store for 11 years. There are two companies for which people have prominantly complained that they were told their packages were never received. Those companies are T-Mobile and Dish Network. Over the years, when a person had told us that Dish Network is billing them a large sum as they have no record of receiving the shipment, with a tracking # it was determined 100% of tyhe time that Dish Network does in fact have the box. Dish gets 100's of returns a day and occasionally lands one on in their warehouse without logging the receipt in properly.

When a customer comes in with either a T-Mobile or Dish Network box, we give them a printed copy of their tracking # and tell them how important it is that they hold onto it for their record. That receipt has the tracking # as well as date and time it was given to us. We provide that tracking # to T-Mobile and Dish customers not only as a courtesy service, whether they want it or not, but for our own liability issues. It shouldn't be too difficult to understand some person, that just doesn't quite get it, will drop their box off at this facility where it is the last place they see it. When Dish fails to log it in correctly, certain person's will suddenly visualize the last place they saw it and blame them (us) while completely disregarding any other possibility of the transit process back to Dish. If a person says Dish said they do not have their box, and that same person says they lost the receipt, then unfortunately they have a problem that is inclusively between themselves and Dish Network.

Just as is the case with any receipt, it is the person's responsibility who is shipping the item to retain that copy of the tracking #, whether it is hand written or computer printed. If that # is lost and Dish misfiles the return, it is virtually impossible to prove it was sent to them - even though without exception it will be sitting right on Dish Network's shelf.

If you happened to drop that box off at a The UPS Store, you could ask if they might be able to scan for a tracking #. That is a very cumbersome task, however, as no shipping information to cross reference that tracking number was generated. It will have to be manually viewed in a list of 100's of #''s, while searching for Dish's UPS account number imbedded in that tracking #. There will also be multiple tracking # possibilities as several of these dropoff's are seen every day. You would have to know the exact date of drop off to narrow it down. I've done that many times for T-Mobile and Dish customers and, after locating that tracking #, was able to confirm that Dish received it, the name of Dish's employee that signed it, and exactly when it was received (which, again, is received 100% of the time without exception).

Dish also uses FedEx Ground return lables. Same occasional problem occurs. Good luck with that shipment. Dish has it, but it is your burden to prove it. Hopefully Dish eventually locates it in there warehouse....then charges you the standard $15 receiving fee for each boxes. Most people do not realize it's less that $15 to ship that box at a The UPS Store, and then receive a permanent record of tracking that is easily referred to if Dish 'loses' it.

Hello Allen, I am an employee with DISH Network and would be happy to look into the reutrn of the equipment. If you can email with the DISH Network account number, address with zip code where you had service and any UPS tracking information we will see what we can find out.

Mark Haakenson
Internet Response Team
DISH Network LLC
[email protected]

×

1 / 0

❮ ❯