Complaint Review: Dish Network LLC - Littleton Colorado

Dish Network, its affiliates or partners, installed without proper authorization, the Dish Network Service at the following location:

(address removed)

The installation was placed on a shingle roof with wood underlayment. The install was not approved by the proper authority before install. The location is a rental unit. The erroneous installation method was PARTIALLY corrected about 45 days after the original install. 

After having spoke extensively about the issue with a Dish Network employee "Zane" ID: KZM, I was assured Dish would correct the problem and future incidents would not occur

The basic problem with Dish Network is that the company is so eager to install their product and start receiving payment, they erroneously "assume" that all is well with the parties doing business. Except, that the Property Owner is not notified and Dish accepts the non owners word that it is ok to do the install.

Dish Supervisors locally were informed that any future Dish installations would require direct approval from the property owner, not just the tenant. On 9-30-2013, Dish Installed Internet service without any authority or approval from the appropriate property owner. 

Dish never fully corrected the problem with the first install by leaving a base mount plate on the roof of the dwelling. The roof mount can be removed and the roof patched but that has not occurred.

Consumer's Desired Resolution:

1) That the Head quarters of Dish network acknowledge that only actual Property Owners have the authority to grant installation of Dish Network services. 2) That Dish Headquarters inform the local office(s) that represents Dish in this area, a memo reflecting that approval of installation must be attained Prior to installation of any Dish Product(s).3) That Dish Headquarters require the removal of the mount bracket currently on the roof of the location mentioned, and any repairs needed as a result of the erroneous install be performed at no expense to the actual property owner.

RESPONSE FROM DISH: 

    Dear Mr. XXXXXXXXX:

    On October 7, 2013, we received your complaint, dated October 4, 2013, filed with the Better Business Bureau.

    In your complaint you expressed concern with the installation of the satellite dish at your rental property (address removed). You also provided feedback in regard to this matter and requested that the mount bracket be removed and that any damage be repaired if needed. 

    When we spoke, I explained that the DISH Network account holder is responsible to obtain permission from their landlord to install the satellite equipment prior to the installation. Please know that the customer also signs a service agreement in which they agree that they have authorization from the landlord of the property for the installation. We are unable to honor your request for the removal of the mount bracket. We encourage you to contact your tenant in regard to this matter.  

    We appreciate your feedback and it will be shared with the appropriate personnel. 

    If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.

    Sincerely,

Christina Atencio

Dispute Resolution Specialist

Executive Escalations Team

DISH Network, L.L.C.

    Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST

    (720) 514-7082

    cc:     Denver / Boulder Better Business Bureau

        1020 Cherokee St.

Denver, CO  80204

        David Laslo