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  • Report:  #1354216

Complaint Review: Discounted Wheel Warehouse - Fullerton California

Reported By:
Adonlude - Palmdale, California, USA
Submitted:
Updated:

Discounted Wheel Warehouse
1301 E Burton St Fullerton, 92831 California, USA
Phone:
(800) 901-6003
Web:
Discountedwheelwarehouse.com
Categories:
Tell us has your experience with this business or person been good? What's this?

Dealing with these guys is a NIGHTMARE, especially Sarah!!!  They sent me wheels that were guaranteed to fit then did not honor their fitment guarantee and stuck me with $3k in wheels I cant use!!! I'm in the midst of a credit dispute trying to get my money back from these crooks.

I have a stock 2009 C63 AMG and wanted 19" Rohana RF2's. Eddie at Discountedwheelwarehouse… guaranteed fitment on the 42 front and 47 rear offset wheel (by calling Rohana) so I purchased them and got an invoice for those part numbers. 45 offset rear wheels showed up which I discovered later. I put the wheels on and the rear wheels just barely hit the brake calipers. I called and reported the problem and they wanted me to put 3mm spacers in. I said NO because I'd be down to a ridiculous 42 offset in the rear (which rubs) when I purchased guaranteed fitting 47's. So they reluctantly authorized an RMA.

I then called Rohana myself to make sure nobody was making any stupid error anywhere. Rohana still claimed they should fit. I sent photos so all parties saw they didn't actually fit. At some point I ask the expert at Rohana (Mike) about the performance package that came with my car stock. I know it has double slotted front disks but the rears should be the same.

So the next day Sarah at Discountedwheelwarehouse calls and informs me that she has canceled the return shipping labels and that they and Rohana will not accept a return of the wheels because I didn't disclose my car had the performance package, lol. (Not that it should matter but after further research the rear brakes on my car are the same as the ones without the performance package.)

I try to explain that almost all cars have various dealer options and that my rear brakes should be the same and that they only asked for make/model/year prior to their fitment guarantee. Sarah didn't care, she claims my dealer performance package is like an aftermarket upgrade I should have told them about. She says I'm stuck with the $3k tires and wheels that don't fit.

ROHANA AND DISCOUNTEDWHEELWAREHOUSE ARE DISHONEST AND INCOMPETENT THIEVES. Be wary of doing any business with these companies. They have some good reviews here but those are where nothing went wrong. The true test of a company is how they deal with mistakes. If you do business with these people and they make and error, YOU WILL PAY FOR IT.

If you have been burned by the Discountedwheelwarehouses fraudulent business practices please join me in filing complaints with the Better Business Bureau, The LA County Department of Business and Consumer Affairs, and the Federal Trade Commission.



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