- Report: #1301386
Complaint Review: DirecTV/AT&T - Nationwide
Reported By:
Frustrated In Marietta, GA -
Marietta, Georgia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
DirecTV/AT&T
Nationwide, USA
Phone:
800.288.2020
Web:
https://att.yahoo.com/
Categories:
Business Rating:
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DirecTV AT&T Beware of DirecTV/AT&T TV/Internet Bundle Marietta Georgia
I recently had the misfortune of having the DirecTV/AT&T satellite with internet supplied by AT&T package installed in my home. I'll start off by saying that I was misled by the salesperson who came to my home. Things he said I would be getting I'm not (Netflix & Hulu included with the package) and a few other things. The installation took place on 4/21/2016. That night realized I was not really happy with the final result and that this service was really not a good fit for my family. The following morning I called Comcast to see if they could send someone over to hook their service back up. Comcast said that they didn't need to send out a technician, all I need to do was reconnect my cable boxes & modem. I explained to the Comcast Rep that I don't think it will work because DirecTV changed something on the outside of the house. The C/S rep then put a Tech Support person on the line and tried to walk me through the steps to reconnect and it still did not work. The tech explained that he would put an xFinity tech on the phone as he was only familiar with the old Comcast boxes. I gave them my cell phone number in the event we get disconnected, which we did. No one from Comcast ever called back. In the meantime I had to get the TV working ASAP as we take care of my 89 year old mother-in-law (who has Alzheimer’s & Dementia) and could not leave her without TV. Later in the day I called DirecTV to see if I would be charged a cancellation fee if I wanted to cancel. The DirecTV Account Retention Representative said I would not because it was within the 24 hour period. He then tried to help & conference in AT&T Uverse support to get everything straightened out. When I was done with them I felt satisfied that everything would be fine (even the fact that when AT&T created my login/email account they misspelled my last name). And it was fine until last night. Thunder showers came through and I lost satellite reception (go figure) causing me to miss the ending of a program I was watching. I was OK with that since I figured I could download the NBC app for my Smartphone and my Kindle. When I tried to watch the NBC program from the app I got a message saying that I was not "authorized" to view this (NBC Free TV???). I also installed the HBO GO app and when I tried to login I received a message stating that I am not subscribed to HBO (I'm subscribed to ALL movie packages). I called DirecTV up today (4/23/16) to see if I could still cancel without any cancellation fees since my situation was not resolved properly. The DirecTV rep said NO and even questioned why I would need the HBO app since I can watch HBO on Demand at any time. First off, where is it her right to tell me I don't need it? I need it so when their terrible satellite goes down at least I could watch through the internet. People in Marietta Georgia BEWARE. Now I'm stuck with service that is worse than Comcast (if you could believe that).
