- Report: #1458838
Complaint Review: DirectTV - Internet
-
Author Not Confirmed
Why?
DirectTV
Internet, United States
Web:
www.directtv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DirectTV They didn't reveal the correct amount of bill. Internet
In the first half of August 2018, I checked my DirectTV bill online. The bill stated that I had a $36 credit to my account for August. I confirmed this with a Customer Service Representative. Then in the last week of August 2018 I checked my bank account, and found out that DirectTV submitted a payment for $91 without letting me know of this......ahead of time. Now my bank account (August 29, 2018) is in the red. DirectTv won't release the amount of the current month's bill ahead of time. They just go ahead and request the payment, without my knowing how much it is. Most of the time my DirectTV bill fluctuates. Why isn't anything being done to correct DirectTV's accounting system ????? Gary Stanullwich [email protected]
2 Updates & Rebuttals
Gary
Fort Pierce,Florida,
United States
DirectTV Bill
#2Author of original report
Thu, August 30, 2018
I DID check within the first two weeks of August 2018. And it stated that I had a $36 credit on my account (for August). I checked with Customer Service about this credit. And they stated that it's correct. I have a $36 credit on my account for August. So..........the "normal" $90 charged minus $36 is, approximately, $60. So, that's what I go by. Then.......DirectTV changed the amount charged to $91.37 in the last week of August.....without ANY notification of the change. I heard it before, from other DirectTV customers, about the inconsistent billing from DirectTV. I'm thinking about going to DishTV. Gary Stanullwich
The Dog
United StatesWhy Didn't YOU Check???
#3Consumer Comment
Thu, August 30, 2018
When the bill is issued, there is a period of time before it needs to be paid. Since you have access to the account on line, why did you NOT check it BEFORE the automatic debit?
