- Report: #1417149
Complaint Review: DirectTV - Internet
Reported By:
Gary -
Fort Pierce, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
DirectTV
Internet, United States
Phone:
(800) 531-5000
Web:
www.directtv.com
Categories:
Business Rating:
(0)
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DirectTV Nullified a Credit on my account
DirectTV issued a credit on my account. My account read -$104.75. Customer Service stated that my balance for December 2017 is $0. A week later, DirectTV nullified that credit, and now wants $20.79. They wouldn't explain WHY the change in charges. The bill, which I received in my e-mail, was confusing as to why I was being charged $20.79. When I was told by Customer Service that my balance for December 2017 is $0. They still insisted that the "credit on my account" had to be changed. I'm seriously considering going back to DishTV. At least DishTV was honest about their billing.
