- Report: #1418982
Complaint Review: DirectTV - El Segundo California
Reported By:
Unhappy With Direct TV Treatment -
Minneapolis, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DirectTV
2230 E Imperial Highway El Segundo, 90245 California, United States
Phone:
800-531-5000
Web:
N/A
Categories:
Business Rating:
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DirectTV Direct TV AT & T Problems Trying To Cancel El Segundo California
As with others, I also was treated like crap by Direct TV in my effort to cancel service. Hung up after over an hour on hold, called back and got the same person again. After another hour on hold and another hour of begging to stay, I was able to cancel. Total time on phone was over three hours. Person on the phone brought new meaning to the words rude and abrasive.
Reason for cancelling was that for 12 years – that’s right – I never received the same bill twice. Got tired of calling, holding every month to straighten things out that neve gor straightened out.
When it came to service at my home, it was not a matter of showing up on time, it was a matter of showing up the same day. I had a maintenance contract, but on one service call, they told me they were independent contractors and could not stay long. However, they could return on Saturday and do it if I paid them on the side a separate fee.
I wrote a letter to ATT, Direct TV and copied officers and their board of directors. End result was a phone call that basically faulted me, but did say they would discipline the person that was rude to me. I stated that I was not happy with their response and I would go to the FCC, etc, the answer was “It will do not good as all complaints come back to me”. Really?
Beware, there are dozens of similar complaints. If you do sign up – good luck, you will need it.
