- Report: #1474144
Complaint Review: Direct TV (AT&T) -
-
Author Not Confirmed
Why?
Direct TV (AT&T)
United States
Phone:
1.800.531.5000
Web:
www.directv.com
Categories:
Business Rating:
(0)
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Direct TV (AT&T) Canceled on the 3rd was Told Effective at Midnight That Day Charged for Entire Month
Called DirecTV on February 3rd asked to cancel service. I was given a confirmation number and told service would be disconnected at midnight and that I would receive an email telling me how
to return the equipment. Waited about a week and never received an email so I called the compnay back. I was told that the first rep should have told me to take it to a UPS store and they would
handle it. I also asked why I was receiving emails stating my bill was still due and the second representative assured me that would not happen.
February 21st charged full amount of course. I called DirecTV back. The first rep I spoke with stated that the order cancellation had not gone through, and was cancelled. I told them I had the
confiramtion number for the cancellation. The represenative asked that I hold on for a moment, he came back and said no wait wait wait it is because it was two days after the start of a new
billing cycle and DirecTV doesn't prorate at all. I asked why did the first and SECOND rep I spoke with earl;er in the month state otherwise and asked to speak with supervisor. The rep said oh
that will be awhile they are busy. I asked why and the rep stated, "You are the one who asked to speak with a supervisor"
After waiting on hold, for the better part of the morning, the supervisor comes on and basically says we don't pro rate we changed policy you should have gotten an email or a letter or something.
I asked why two reps had told me otherwise..he stated that they'll look into it with the rep but they have no record of me calling back a second time to confirm. I asked if they see that the rep did
tell me that it would be cancelled effective midnight on the 3rd I'd be refunded? The supervisor stated, "NO!NO way you are going to be refunded and that there is no higher person that can be
spoken to on phone support.
I was told to disconnect the equipment, I was told TWICE it was cancelled and no further charges would be forthcoming, I was told that even if their investigation with the first rep showed I had
been told that it was cancelled effective at midnight on the third they still would not reverse the charge even if it were their error.
I was a DirecTV subscriber from 1999 until 2014 then again from 2015 until 2019...when they were not AT&T I received good service, fair treatment. How are you going to charge for a service
you said was cancelled, TOLD ME to disconnect the boxes and then TELL ME effective at midnight no further charges and take it the final step and say even if we can prove we gave you bad
information by our own records....you still pay. Great business model and a great expalnation why you lose hundreds of thousand of subscribers every month..I will enjoy your slide into irrevalance
as a viable means of entertainment delivery.
