;
  • Report:  #1209108

Complaint Review: Dick Hannah Acura of portland - Portland Oregon

Reported By:
bassace77 - PORTLAND, Oregon,
Submitted:
Updated:

Dick Hannah Acura of portland
12030 SE Stark St Portland, 97216 Oregon, USA
Phone:
503-252-2872
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

I bought a 2003 Acura RSX from a very close friend of mine in California on The 22nd of January 2015 while I was in Anaheim California . He paid the Acura dealership of Valencia to give a the car a 100% inspection to make sure she was good to drive the 1000 mile journey back to Portland, the only thing they found was a issue with the heat diverter motor for heat and defrost and they quoted me 300.00 and i needed to leave the car for a day. I didn't have time to leave her and so I told them I would take it to the dealership in Portland to get the repair done because it wasn't a critical repair and the car would absolutely make it without the repair. Upon returning to Portland on the 26th I called the d**k Hannah Acura dealership to set an appointment for the repair I told them about the problem and they said bring it in on the 28th to have them take a look. The car was running fantastic with no issues at all. I took my car into d**k Hannahs Acura at 10am on the 28th of January 2015 Derek Ritter checked me in and said they were going to just look at the problem and give me a price for the repair and yes they have the peticular part in stock according to his computer. I waited in the waiting area and watched as they lifted my hood and began looking around at my engine. Th part I needed replaced in within the interior of my car and I thought it was bit odd that they needed to look under the hood.An hour or so later Derek comes up to me and says the part will have to be ordered now and it will take about a week, I asked him you said it was in stock, he said a mistake was made in the computer and its not in stock. So i said call me when its in and I will return for the replacement repair. He agreed. I went out to my car to drive her home and smelled anti-freeze but there was no puddle under my car so I started her up and began home. I got about 1 mile from the Acura dealership and noticed my Temp gauge was getting high so I pulled over to see if I could figure it out. I checked my overflow coolant tank and it was empty my car had no fluid in it and was severely overheated. I called a tow truck to pick the car up because this car is very special to me and I had no intention of blowing up my engine.The tow cost me 135.00. I called the dealership and asked for Derek because there was a problem , left a voicemail and waited his call. The day past and he never returned my call which was strange. A family emergency arose and my car just had to wait. So on Monday Febuary 9th I went in to the Acura dealership to speak to the service manager. I was escorted to a man named Joey ( didn't give me his last name) we went into his office to discuss what happened.I explained the entire incident and he told me I was an idiot and there is no way they would intentionally sabotage my car and they never check out the car like that for a simple part replacement (even thought I have the print out and it states they went over my entire car for some reason)he told me to leave and I should get an attorney. I replied I will file a complaint and speak to d**k hannah about this because Im sure he would want to know about this tragedy. I have tried several times to contact the owner d**k Hannah but to no avail. At this point in time my car is in my driveway just sitting awaiting a repair.

 



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//