- Report: #1446118
Complaint Review: Diamond Resorts International - LAS VEGAS NEVADA
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Diamond Resorts International
10600 W CHARLESTON BLVD LAS VEGAS, 89135 NEVADA, United States
Web:
diamondresorts.com
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Diamond Resorts International high pressure sales, low quality resorts LAS VEGAS NEVADA
In September 2017 we went to Cancun Resort, Las Vegas to celebrate our anniversary and my birthday. Immediately we were "bribed" to attend what was called an "update"meeting. My husband and I were Monarch Resort timeshare owners. Once in our "update" the sales reps told us that Monarch went bankrupt. We were toldif we didn't upgrade to Diamond Resorts International points we would only be left with 6 properties to choose from. They told us that trying to sell a timeshare associated with a bankrupts company would be impossible and that we would lose the investment we had made. Supposedly we had missed a chance to get rid of the Monarch points because we didn't attend an update meeting back in June 2017.
The sales reps exerted great pressure on us to buy right then ("you only have until 1p to make your decision"...we were shown one of the sales reps travel album, they tried to create a common bond with my husband. It was pathetic. The sales manager, Shadi Kassas, spoke extremely fast and we had to ask him to slow down several times. In addition we were not at all happy with the quality of the DRI property, Cancun Resort. We were first given a room that had a missing cabinet door, no view, and then we were put in another room...only to have housekeeping BARGE in aftr one knock on the door. A security report had to be made as we no longer felt comfortable during our stay.
Once we got back from our trip, and back to our daily lives..we had time to process all that took place on what was supposed to be a relaxing trip. We called to cancel our contract on September 26th and were told we were past the 5 day rescission period. Seriously? 5 days?? We want out of our contract NOW! Too many problems, low quality resorts, high pressure sales, and only after the money!
