- Report: #293796
Complaint Review: DHL Express - Salem South Carolina
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Why?
DHL Express
10097 Cleary Blvd. #403, Plantation, FL 33324 Salem, South Carolina, U.S.A.
Phone:
800-225-5345
Web:
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DHL Express Failed to Deliver as contracted, then suspended ground service guarantee Salem Oregon
I bought a picture frame from ECost.com, who shipped it ground delivery, on 12/8. Package arrived in Salem, OR on 12/15. Package has never been delivered. I have called DHL 4 times, and been promised delivery 4 times this week.
When I contacted DHL via email, their response was:
"DHL's The Service Guarantee will be suspended for Ground and DHL@home products that are scheduled for pickup or delivery from December 11, 2007 to December 24, 2007.
DHL Express delivery commitments, including 2nd Day and Overnight shipments, will be extended by 90 minutes for those shipments scheduled for delivery between December 17, 2007 and December 24, 2007.
Best Regards,
Deborah Wheeler
Executive Response Specialist
Customer Advocacy and Resolution Services"
I checked their web site and took screen shots, no such announcement. I checked all their other pages and found their statement:
"To ensure their shipments arrive in time for the
holidays, customers can ship packages as late as
December 21 using DHL's next day 10:30am, 12:00pm and
3:00 pm services. The deadline for shipping packages
via DHL 2nd day is December 19, and the last day to
ship with DHL Ground or DHL@home is December 14. For
those special last-minute deliveries, customers can
turn to DHL's Same Day Service, which operates 7 days
a week, 365 days a year."
No where's did they make any such "policy" or announcement, except to me, to justify not delivering my package. I am only 20 miles from Salem, and have seen DHL trucks in the area this week. In addition, ECost.com had no disclaimer on their web site that ground shipped packages would not be delivered in time for Xmas.
I looked at the tracking and 0n 12/18 and 12/20 there were 2 cryptic entries:
"Out for delivery" 6:45 am
"Scheduled for delivery" 5:45 PM
meaning they handed it out for delivery, and then brought it back. Since they had promised me 4 times it would be out, at least twice, they didn't even bother.
I believe they entered into a contract on 12/8 with ECost.com and myself to deliver the package per their standards, which would be 12/17. I believe they willingly violated that contract, and committed fraud with their reply to me stating they had suspended delivery guarantee for 12/11-12/24. I also believe they did this to hundreds, if not thousands of others, and a class action lawsuit is needed.
I have saved all my information, emails, screenshots, etc and am also filing a complaint with the Oregon AG.
Nickursis
Falls City, Oregon
U.S.A.
When I contacted DHL via email, their response was:
"DHL's The Service Guarantee will be suspended for Ground and DHL@home products that are scheduled for pickup or delivery from December 11, 2007 to December 24, 2007.
DHL Express delivery commitments, including 2nd Day and Overnight shipments, will be extended by 90 minutes for those shipments scheduled for delivery between December 17, 2007 and December 24, 2007.
Best Regards,
Deborah Wheeler
Executive Response Specialist
Customer Advocacy and Resolution Services"
I checked their web site and took screen shots, no such announcement. I checked all their other pages and found their statement:
"To ensure their shipments arrive in time for the
holidays, customers can ship packages as late as
December 21 using DHL's next day 10:30am, 12:00pm and
3:00 pm services. The deadline for shipping packages
via DHL 2nd day is December 19, and the last day to
ship with DHL Ground or DHL@home is December 14. For
those special last-minute deliveries, customers can
turn to DHL's Same Day Service, which operates 7 days
a week, 365 days a year."
No where's did they make any such "policy" or announcement, except to me, to justify not delivering my package. I am only 20 miles from Salem, and have seen DHL trucks in the area this week. In addition, ECost.com had no disclaimer on their web site that ground shipped packages would not be delivered in time for Xmas.
I looked at the tracking and 0n 12/18 and 12/20 there were 2 cryptic entries:
"Out for delivery" 6:45 am
"Scheduled for delivery" 5:45 PM
meaning they handed it out for delivery, and then brought it back. Since they had promised me 4 times it would be out, at least twice, they didn't even bother.
I believe they entered into a contract on 12/8 with ECost.com and myself to deliver the package per their standards, which would be 12/17. I believe they willingly violated that contract, and committed fraud with their reply to me stating they had suspended delivery guarantee for 12/11-12/24. I also believe they did this to hundreds, if not thousands of others, and a class action lawsuit is needed.
I have saved all my information, emails, screenshots, etc and am also filing a complaint with the Oregon AG.
Nickursis
Falls City, Oregon
U.S.A.
1 Updates & Rebuttals
Nickursis
Falls City,Oregon,
U.S.A.
Amazing! It showed up! In the Rain! Wet! Yucky!
#2Author of original report
Sun, December 23, 2007
My goodness, what hounding a rip off company can do! After 4 phone calls, emails and having to educate some snide office drone about her masters inadequicies, a driver came up tonight, threw the box out the window ( doesn't know/want to use a gate (but then they only deliver on M,W,F and this WAS Saturday)). Box sat in the rain and swelled like the drone's feet must after the Christmas complaint calls start up.... Woow, only took 14 days from Memphis, but then, they did drop their guarrantee to deliver it, so I suppose I should be grateful. Now it's going to be ECost.com's time to come to this forum, because I am sure they will not want to do a return because it got here too late for rebate or to send for Christmas....but then, that's why we have the dispute/fraud protection on our Mastercard!
