- Report: #1169455
Complaint Review: Derand Auto - Ottawa Ontario
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Author Not Confirmed
Why?
Derand Auto
1231 Newmarket Street Ottawa, Ontario, Canada
Phone:
613-563-0029
Web:
http://www.derand.com/
Categories:
Business Rating:
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Derand Auto Incompetent and Rip off – Do not do business Ottawa Ontario
I was at the shop on Aug 12, 2014 for my appointment to have auto started install. I have call Aug 1 to book an app with Mike and he sold me a starter that can be program on my Vehicle’s remote so I won't have to carry two remotes, but unfortunately I could not make it to the app and ended up calling to re schedule and spoke with Andre he rebooked me and also confirm the product I am getting is suitable and the best. I showed up to my app on Aug 12 met with this guy who claimed to be Andre's brother (don't know his name) he was extremely incompetent, had no clue what he is doing and all he was trying to do was to be a comedian/Joker, when I was there I saw one frustrated customer who has been struggling for a refund for a while. I asked the guy what product he is going to install and he said he has no idea. Tech who drove my vehicle in I asked him he said no clue. No Ownership and No pride.
At this point I had lost my confidence due to employees having lack of knowledge and shop more looks like a bicycle shop as in the showroom they have bicycles for sale as well.
I told them to ensure they install the correct product, but the guy was keep on bragging that they are the best and they invented wiring for God know what.
Finally he came to me and call me an idiot in front of a lady customer sitting next to me saying why do I want the started that can be program with my remote he can sell me better product, I said to him that’s not what Mike and Andre told me and he said both of them are also idiots (inform of the lady customer who was there to have her remote reprogram)
That was it, I got up and ask my keys so I can leave with having the work done, at this point he started passing resist comments like in CANADA if have right to our opinion and I can say whatever I want to whoever I want.
Biggest thing is they are incompetent and not trust worthy. Luckily I did not paid in advance, which is what they want as they know that they have hard time getting paid after the type of service they provide.
The person I dealt with at first I thought he is just a joker but then he prove to me that he is incompetent as well and the end he also proved to be a resist
Please do not do bussniess with them
