- Report: #1498612
Complaint Review: Dellinc - Round Rock Texas
Reported By:
Lauryn -
Adams, MASSACHUSETTS, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Dellinc
One Dell Way Round Rock, 78682cloud Texas, United States
Phone:
800-283-2210 exr 7419150
Web:
www.dell.com
Categories:
Business Rating:
(0)
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Dell,inc Dell Marketing L.P. sold me Dell business Microsoft 365 software subscription- then for 2 years charged account but did not give the service and then denied they did it Round Rock Texas
I bought a Dell laptop for our small business in Oct/2018 along with Microsoft 365 Business subscription. At the end of September, the subscription fee was deducted from account. Around November I started getting pop up on all Microsoft apps saying subscription expired. Over the months calls to both Microsoft and Dell went nowhere as they said I dd not have a subscription.
Recently I sent an inordinate amount of time with their agents trying to resolve. Finally, Dell told me they can't help me call Microsoft, Suddenly On Aug 3, 2020(nearly 2 months early) another subscription fee was deducted. For one day the pop ups disappeared and the next day they were back. Microsoft after 2 hours on phone said a 3rd party reseller bought Subscription and then cancelled my account the next day.
It was Dell Marketing L.P. a subsidiary of Dell located at the 1 Dell way address. Which is obviously how they got my information. It appears they are order subscriptions and giving them to other customers- either way the $106.24 that i have paid 2 years in a row has not given me my software.
