• Report:  #66255

Complaint Review: Debticated Consumer Counseling - Maryland

Reported By:
- Ogden, Utah,

Debticated Consumer Counseling
775 Park Ave., Suite 215 21703 Maryland, U.S.A.
Tell us has your experience with this business or person been good? What's this?
My husband had been through a very ugly divorce which left him with a $12,000 IRS bill and other credit card bills. When we got married we looked into a company that could help us get rid of the debt and possibly get a separate loan so we only had one bill. The main reason we decided to go with Debticated was after 6 months of paying our payment on time, they would set you up with a bank or loan company that would pay-off the individual bills and they would carry the loan.

We wanted to pay-off IRS , because they take all the refunds you would possibly get back. After paying for 5 months on time I called to make arrangements to get the paperwork for the loan, and was informed at that time they no longer are doing that program and had no plan on doing that any time soon. I tried to contact the person that I originally talked with Mr. Lee Tucker, that number had been changed and he could no longer be reached.

When I originally talked with him, he told me that he was a specialist with IRS and that he would negotiate all our payments with them. About 4 months later we received a notice from IRS stating that we had failed to make our payments and they were going to send a collection of monies or goods notice if we didn't notify them. When we did notify IRS, they told me that no payment plan had been set up, I told them what we had done and they set up the payment plan. So I did Mr. Tucker job.

Just recently I received notice, that my payments were not made on time to one of my credit card companies and I was charged a late fee on 2 cards because of this, when I contacted the credit card company they told me that this is Debticated problem and to work it out with them. Which I have sent my credit card bills to Debticated to see if they will resolve this. By the way Debticated had my payment on July 27th, which was my due date, so they had my money on time.

I feel everyting they have promised to us as a consumer has changed since we signed up with them in April. I am very unhappy with the changes made and that they did not keep us informed of the main changes. I feel they need to rectify the changes they have made and keep good the promises they have made to their consumers.


Ogden, Utah

1 Updates & Rebuttals


Avoiding Debt Management Problems

#2Consumer Suggestion

Wed, August 27, 2003

I have been in the consumer finance industry for a long time. Over the last five years there has been an explosion of new debt management companies accompanied by heavy advertising. Many of these companies are legitimate operations and are able to help people reduce debt by essentially being the "middle man" between consumer and creditor. Here are a few tips to follow to reduce your chances of ending up here with your own horror story: Try to handle the problem on your own. Take time to research refinancing options, explore ways to reduce spending on non essentials, and contact credit card companies and ask them to reduce interest rates. If they don't then shop around for a balance transfer at a lower rate. I know debt is much more complex than the three items I have listed above but it is just the general premise that I am recommending. If you decide to go with a debt management company take time to research them. Talk to several NON PROFIT debt mangement companies. Write down all your questions before you call and don't hesitate to ask them anything. If they seem to avoid certain questions or you just don't feel comfortable with them chose another company! Call your states Attorney General's office and see if they are in good standing. Also check things like this website or the BBB for any other information available. Once you begin a program make sure you follow up with your creditors to see if they are getting proposals, payments etc... . The thing that gets most people in trouble is they just hand the accounts over to a debt management company and don't look back. If you do that and there is a problem, you're 30 plus days behind on all your bills in the blink of an eye and the nightmare has begun. If your getting collection calls don't refuse to talk to the creditors representitive. Explain to them who your working with and let them know when the proposal or payment is supposed to be going out to them. Don't be afraid to call your debt management company as often as needed to follow up. Remember, you are their customer and you are paying for their service! The key is follow up. Follow up daily with creditors if necessary until the program is up and running then check on it from time to time. If you have been on a program for a while and out of the blue you receive a collection notice or a collection call respond to that creditor right away to see what the problem is. Then call your debt management company immediately to see what has caused the problem. Remember this is your debt and ultimately you will be held responsible if there is a problem. The debt management company will say they assume no liability. If your ceditors are not getting paid after 30 days and you are not getting an acceptable response from your debt management company, stop giving them money!!! Hope some of this info can help. Remember to follow up!

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