- Report: #1096239
Complaint Review: dealerrater - Waltham Internet
-
Author Confirmed
Why?
dealerrater
203 Crescent St. Suite 503 Waltham, 02453 Internet, USA
Phone:
(800)266-9455
Web:
www.dealerrater.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
dealerrater dealer rater dealerrater.com will not post our negative review Waltham Internet
on oct 22, 2013 i wrote http://www.dealerrater.com about our Problems with Criswell Chevrolet Gaithersburg, MD. Over charging customers not finishing work
on 10-14-2013 (john Ziegler was our service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller. They charged us $274.24 for one brake controller. We called the company tekonsha and spoke to Andrea and she told us that the Primus™ IQ. PN 90160 retails for 107.91. We are writing this review to let Criswell Chevrolet dealer in Gaithersburg, MD, 20878 know that they ripped us off by selling the Primus™ IQ. PN 90160 to us at 166.33 over retail price.
on 10/22/2013 9:25:07 AM
Good morning, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues
on 10/30/2013 Sue Folsom stated that she spoke to the manager and the manager stated they do not give money back just a store credit.
we also asked about the service work that they forgot to do and Sue Folsom stated that if we bring it back again they will fix what they forgot. this is a big problem for us and that the manager will not give us back our money.
please let others know about this we are never going back to this dealer. worst experience ever in a dealer ship.
We have tried posting a review on dealer rater. they wrote us back this...
Dear DealerRater Community Member,
Thank you for submitting a Dealer review to DealerRater. Upon processing your review through our Content Monitoring system, we regret to inform you that your review has been removed due to the inappropriate content contained in the review. The review violates DealerRater's "Terms of Use" policy and will not be posted.
Please remove the link "www.tekonsha.com" from your review.
We have update the review on Oct 28 and wrote them three times they will not respond to us and as of 11/1/2013 no luck or response back and they will not post the review.
1 Updates & Rebuttals
Ryan
Waltham,Massachusetts,
There was a delay but the review did post.
#2UPDATE Employee ..inside information
Tue, November 05, 2013
Hi Kelli,
I did some research and have good news for you. The review you posted is live. There was a delay since the original review included a link that violates our terms of use policy. We admittedly have no flexibility with our terms of use due to the sheer number of reviews submitted, but if you navigate to the Criswell Chevrolet page this morning you will see your review. http://www.dealerrater.com/dealer/Criswell-Chevrolet-review-3780/
We strongly value the thoughts and opinions of consumers like you. Who better to help other consumers choose the right dealer for them than previous customers?
Thanks for submitting your review and please don't hesitate to use the site again with confidence.
