- Report: #1214196
Complaint Review: David Ellis Chrysler jeep - Canoga park California
Reported By:
mojack237 -
los angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
David Ellis Chrysler jeep
21422 Roscoe blvd Canoga park, 91304 California, USA
Phone:
8669795938
Web:
Davidellischrysler.com
Categories:
Business Rating:
(0)
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David Ellis Chrysler jeep Michael juniel, Bong they refuse to give my down payment back even after getting the car back Canoga park California
Report Attachments
I shopped online via truecar.com. I found the car I wanted and wanted to have an approval before walking into the dealership. I was approved by roadloans, printed out the loan packet and drove to David Ellis. When I got there, they talked me out of santanders road loan and refused to speak with them to fund the deal. They even promised me lower interest rate. I became upset when they asked me for four times the down payment Santander required. I left without buying the car.
The following week they called me back and said they got me finance with chase. I went back, signed everything and paid. Needless to say I was not able to drive home because they wanted four hundred dollars for insurance. Again, went home to return the next day with insurance.
Finally the day came, took car home. Few days went by when I start to receive denial letters from every bank in the book. I called the dealer and they said all was fine they just need another copy of my check stub.
Days go on, and finally they tell me they can't fund my loan. I said OK I'll bring car and you give my money back. They refused and claimed they would have to check the usage and analize the car first! Wow. Since I said no check. No car. They came and took it. I didn't hesitate to give it to them but shouldn't it have at least been taken with a tow truck and not a gang affiliated man who drove it away? I have OnStar. I can trace it and it should not be in use.
4 Updates & Rebuttals
Still waiting on michael's call
#2Author of original report
Thu, March 19, 2015
Robert at David Ellis explained that today was the 10th day grace period expiration for me to buy the car.
1. I was never notified anything in regards to the vehicle. NOTHING.
2.They continue to refuse retuning my down payment.
My question to THIS DEALER IS....
Why are you lying?? Robert said I cannot buy the vehicle even if i went down to the dealer with the money for the car unless Michael calls me and sorts it out. SORTS WHAT?
Why the lies and misrepresentation?
I want the down payment for the full amount 1500.00 . Tammy stop hiding.
CALL ME (((redacted)))
I will upload all the information
#3Author of original report
Fri, March 13, 2015
Due to legal reasons, I am unable to upload the documentation and evidence to stand behind my complaint. I will make it available as soon as the matter is resolved. Sorry for inconvenience. Please check back soon.
Evidence speaks for itself.
#4Author of original report
Fri, March 13, 2015
I apologize for not being able to update or respond to the rebutal made to my complaint at this time. I will include all the evidence and proof needed to prove this complaint is valid as soon as the case is settled. Thank you.
Tammi Hammond
Canoga Park,California,
USA
We are very sorry...
#5UPDATE Employee
Thu, March 12, 2015
Ms. Alberto, Of course we at David Ellis are terribly sorry we were unable to complete this transaction with you, and please be assured we will be returing the balance of your down payment. There were charges related to securing our collateral as we communicated to you prior to repossession. Those charges will be deducted and the balance returned to you..
If you do find alternative financing and are still in need of transportation do not hesitate contacting us. Again, we are very sorry we were unable to find financing your particular situation.
My door is always open if you have further questions..
Sincerely,
Tammi Hammond
General Manager
David Ellis Chrysler Jeep
818 348-7510
