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  • Report:  #2269

Complaint Review: Danka Office Imaging Co. - Pompano Beach Florida

Reported By:
- Ft Lauder, FL,
Submitted:
Wed, May 17, 2000
Updated:
Tue, November 07, 2006

Danka Office Imaging Co.
3770 Park Central Blvd. Pompano Beach, 33064 Florida, U.S.A.
Phone:
954-978-3300
Web:
N/A
Categories:
Miscellaneous Office Services

A salesperson for Danka came to our office in March of 1998 offering to lease a copy machine to our company for one year (verbally) at approximately $100. a month. We paid monthly and found their statements (ABC credit company) very unsatisfactory, therefore, we called several times to have them remove their machine. They stated we had a "payoff" amount, which was NOT stated to us originally.

We left many messages with Mike Lyons, of Danka to return our call BEFORE 1pm or fax us whatever was necessary. He always called back after 1pm. Finally, months later, he faxed us a "payoff" of $2156.20!!! This was in Jan. of 2000! We thought the contract expired March of 1999 & we could just turn the copier back to Danka!

We have been arguing with Danka for almost a year now to no avail! Now we have their copy machine & want to return it. We feel we have paid enough on this copier and want to end the unsatisfactory relationship with Danka.



5 Updates & Rebuttals

Carmen

Clearwater,
Florida,
U.S.A.
WOW

#2UPDATE Employee

Tue, November 07, 2006

I WORK FOR DANKA IN THE METERS DEPARTMENT DID NOT REALIZE HOW BAD THIS COMPANY IS AS FOR AS SALES AND CUSTOMER SERVICE... BUT I LIKE IT HERE AND IT SEEMS LIKE WE HAVE A LOT OF SATISFIED CUSTOMERS ( AT LEAST THE ONES IS COME ACROSS EVERY DAY) VERY RARELEY DO I GET A COMPLAINT FROM A CUSTOMER AND IF IT IS ITS CONTRACT CANCELLATION INFO AND THATS IT.


Carmen

Clearwater,
Florida,
U.S.A.
WOW

#3UPDATE Employee

Tue, November 07, 2006

I WORK FOR DANKA IN THE METERS DEPARTMENT DID NOT REALIZE HOW BAD THIS COMPANY IS AS FOR AS SALES AND CUSTOMER SERVICE... BUT I LIKE IT HERE AND IT SEEMS LIKE WE HAVE A LOT OF SATISFIED CUSTOMERS ( AT LEAST THE ONES IS COME ACROSS EVERY DAY) VERY RARELEY DO I GET A COMPLAINT FROM A CUSTOMER AND IF IT IS ITS CONTRACT CANCELLATION INFO AND THATS IT.


Carmen

Clearwater,
Florida,
U.S.A.
WOW

#4UPDATE Employee

Tue, November 07, 2006

I WORK FOR DANKA IN THE METERS DEPARTMENT DID NOT REALIZE HOW BAD THIS COMPANY IS AS FOR AS SALES AND CUSTOMER SERVICE... BUT I LIKE IT HERE AND IT SEEMS LIKE WE HAVE A LOT OF SATISFIED CUSTOMERS ( AT LEAST THE ONES IS COME ACROSS EVERY DAY) VERY RARELEY DO I GET A COMPLAINT FROM A CUSTOMER AND IF IT IS ITS CONTRACT CANCELLATION INFO AND THATS IT.


Carmen

Clearwater,
Florida,
U.S.A.
WOW

#5UPDATE Employee

Tue, November 07, 2006

I WORK FOR DANKA IN THE METERS DEPARTMENT DID NOT REALIZE HOW BAD THIS COMPANY IS AS FOR AS SALES AND CUSTOMER SERVICE... BUT I LIKE IT HERE AND IT SEEMS LIKE WE HAVE A LOT OF SATISFIED CUSTOMERS ( AT LEAST THE ONES IS COME ACROSS EVERY DAY) VERY RARELEY DO I GET A COMPLAINT FROM A CUSTOMER AND IF IT IS ITS CONTRACT CANCELLATION INFO AND THATS IT.


Richard

Amarillo,
Texas,
U.S.A.
Bad management and over priced!!

#6Consumer Suggestion

Tue, July 13, 2004

I use to work for Danka Office Imaging. And for the most part the people are very knowledgeable. But Management is bad. I would strongly suggest you find another company to do business with. They are very over priced. Management treats there sales teams very bad. I can honestly tell you the sales manager in Amarillo Texas (Norman Jordan) is very rude and mistreats his sales team like they where just dogs. He was never my boss. But I saw a lot of good people get hurt by his process of motivation by intimidation. One very nice lady and one hell of a sales person had a heart attack due to his awful month. And many other just had nervous breakdowns. As for there customer service, (LOL) it has become a joke. If you ever have a serious problem like billing! Be ready to fight. There contracts are to protect them even if they are wrong. So please have you lawyer check it out before signing anything. Do to there bad judgments and pricing. There stock is way down and people are leaving the company so fast. Just my opinion, but hope it saves someone a lot of pain. One final thought. Until they get rid of people like Norman Jordan, the company can never be trusted.

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