- Report: #334594
Complaint Review: Dairy Queen - Lakeville Minnesota
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Dairy Queen
176th Street Lakeville, 55044 Minnesota, U.S.A.
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Dairy Queen Beware after lunch hours Lakeville Minnesota
I was a regular customer during lunch everyday, service was great and the food was fresh and hot. A couple of days ago I had ordered a deluxe double hamburger after the lunch hours. I got my hamburger 1 minute later. I said to the young girl, that was really fast. I did here the microwave bell ding so I didn't think anything of it. There were only 2 young girls working. No thank you, have a nice day or receipt in my bag.
When I got home my hamburger was dried out , the lettuce and tomatoe was soggy and the bacon was not even cooked. I ate one bite and threw the rest away. This young employee microwaved a left over hamburger from lunch and served it to me. I didn't complain because I still like their food. I think that employee was lazy and I must of came there at a bad for lunch. If I knew I was going to have a microwaved hamburger and bad service I would have gone somewhere else.
The most upsetting thing to me that day was that this employee microwaved my food. Nasty! People of Lakeville this is not the only in this town I have to that microwaves left over from lunch. If you want fresh, hot food go betweem 11:oo AM and 1:30 PM.
Thank You
JJandBDLTO
Lakeville, Minnesota
U.S.A.
When I got home my hamburger was dried out , the lettuce and tomatoe was soggy and the bacon was not even cooked. I ate one bite and threw the rest away. This young employee microwaved a left over hamburger from lunch and served it to me. I didn't complain because I still like their food. I think that employee was lazy and I must of came there at a bad for lunch. If I knew I was going to have a microwaved hamburger and bad service I would have gone somewhere else.
The most upsetting thing to me that day was that this employee microwaved my food. Nasty! People of Lakeville this is not the only in this town I have to that microwaves left over from lunch. If you want fresh, hot food go betweem 11:oo AM and 1:30 PM.
Thank You
JJandBDLTO
Lakeville, Minnesota
U.S.A.
1 Updates & Rebuttals
Whitetrashmessiah
Victoria,British Columbia,
Canada
This could have been....
#2Consumer Suggestion
Mon, April 06, 2009
This could have been a genuine error on the part of the staff. The lunch and dinner rushes can be especially draining on them... If you've never worked fast food service, there's a system that they should be following where food made at a certain time gets written off and discarded within a set amount of time after it's put on the shelf or in the hot holding trays. It can be easy to confuse the fresh orders for holding with the stuff that's still around immediately after the lunch rush. It *does* happen from time to time. When it comes to microwaves in these places, the microwaves are NOT used to outright "cook" food. They are simply used for a specific short interval to quickly reheat an item (in most cases, the burgers) to an appetizing level. Yes, putting a burger that's past it's "shelf time" will result in the lack of quality you got. One tip is to try to wait at least an hour after a "rush" period if you can. Your chances of getting the quality of food you're used to will be greatly increased. It also seems that you haven't really had a problem like this with your location in the past, so this could be a one off fluke. I suggest mentioning it to the management next time you're in. Can't hurt.
