- Report: #114836
Complaint Review: Daimler chrysler (Dodge) - Auburn Hills Michigan
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Daimler chrysler (Dodge)
P.o. Box 21-8004 Auburn Hills, 48321 Michigan, U.S.A.
Phone:
800-992-1997
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Daimler chrysler (Dodge) customer service ripoff Auburn Hills Michigan
Purchased 2000 Dodge Grand Caravan new 04/00. Factory warranty at time was 3 yrs/30,000. Performed fairly well. Now with less that 49,000 miles am being told the CAM needs replaced, major expenditures. (3) estimates @ $1500. range. Could be more expensive, can't tell until they get it apart.
We have performed all required & routine maint. Van just died. No indicator lights, no noises, no nothing.
I hand wrote Dodge(3) letters requesting information assistance. No Response. Finally found an email. I simply requested information as to why this would happen. After several emails I have been told the following: "Out of Warranty - Not Our Problem".
" Afterall van is a MACHINE & machines break without cause". "There is no technical, mechanical or engineering support to answer any of my questions".
"Now Chrysler will open a file but they will no longer be corresponding with me because they will do nothing".
The emails go on.
I have been nothing but polite, but also to the point. I initially wanted information, now I am angry. Anyone have this problem? Any insight?
Thanks,
Diana
cleveland, Ohio
U.S.A.
We have performed all required & routine maint. Van just died. No indicator lights, no noises, no nothing.
I hand wrote Dodge(3) letters requesting information assistance. No Response. Finally found an email. I simply requested information as to why this would happen. After several emails I have been told the following: "Out of Warranty - Not Our Problem".
" Afterall van is a MACHINE & machines break without cause". "There is no technical, mechanical or engineering support to answer any of my questions".
"Now Chrysler will open a file but they will no longer be corresponding with me because they will do nothing".
The emails go on.
I have been nothing but polite, but also to the point. I initially wanted information, now I am angry. Anyone have this problem? Any insight?
Thanks,
Diana
cleveland, Ohio
U.S.A.
2 Updates & Rebuttals
Randy
Coeur D'Alene,Idaho,
U.S.A.
Chylser does indeed suck and lie and cheat
#2Consumer Suggestion
Tue, November 16, 2004
There may be others who had this problem. run a web search for hidden warrany and technical service bulletins (TSB)find the web site for the highway safety administration and do a web search on TSB's concerning your make and model, there is also mycarstas.com and allcar that sells the TSB's, get the TSB numbers from the Highway Safety folks web site and call Chysler they sell them for $2.00 each, the Highway web site just gives the title and not the meat of the article. Find hidden warrenties or goodwill warrenties or sue them in small claims court.
Robert
Hubert,North Carolina,
U.S.A.
There's a first for everything
#3Consumer Suggestion
Thu, October 28, 2004
I've never heard of a problem with Chrysler engines breaking camshafts or wearing out the lobes. Who told you this needed replacement? Go get another opinion. Do not tell the next shop ANYTHING other than what your complaint is. And no, your complaint is NOT the cam is damaged. Tell the next shop as little as possible and let them diagnose it. Do not go to the next dealership for this. Your VIN has already been logged into the system along with their diagnosis. Go to an independent shop, a small one, not a large chain. The larger ones are also on the "link". Find one that has a good reputation. Try a NAPA Auto Care Center. They are all independent and must pass strict ethics codes to qualify. The price seems extraordinarily high considering it came with an overhead cam engine. Doesn't take much time to swap out and you don't need to do much more than take off the valve cover and exchange the camshaft. In most cases, the timing belt can be left in place while this is done. It's more likely the camBELT broke. That would bring the price way up there as it would cause valves to be bent. Good luck.
