Complaint Review: Daimler Chrysler Dodge Al Deeby Dodge - Clarkston AND Hamtramck Michigan

EXACT QUOTES TAKEN FROM PRIOR REBUTTAL: "As for the tires, when doing an vehicle inspection, the treadwear of the tires is measured and at the time of inspection, the tires on this vehicle were at an appropriate level." "Second, a tie rod was never replaced, a steering knuckle was as well as the upper control arms. However, even if it had been, for the tie rod to have failed from the time it was sold till 2 years later is highly possible. This combined with the fact that the vehicle in question was equipped with aftermarket wheels with a different offset, placed added strain on the tie rod." "Nothing that I wrote in my rebuttal was directed at you personally. They were merely generalizations of what could happen if different factors were considered. I NEVER stated that you had bad credit or that you drove your truck rough, so I don't see who you feel anything was aimed at you directly. This just proves that you exaggerate by twisting peoples words to make you look like the victim." Again, words above taken as DIRECT quotes from prior rebuttals, NOT TWISTED IN ANY MANNER, as these rebuttals are NOT able to be edited by me. The words "This vehicle..." and "The vehicle in question..." are indeed aimed at a specific person, place, or thing, and as I am the owner of "The vehicle in question...", these statements would be considered to be aimed at me, or my husband for that matter. These are not considered generalizations, either, as again they are aimed at a SPECIFIC person, place, or thing, thereby proving that I did not twist your words to make me look like the victim. Stop trying to prove you are right, cause you're just getting more egg in your own face, when you weren't brought up in the first place and this doesn't involve you. Do you want me to alter the negative report to say "Well, golly, Chris is just the best parts guy in the states, so even though I said don't go there to buy a car, you should definitely buy all your parts from him, even if it is an inconvenience." If so, tell me why I should and I'll do it. If not, then stop trying to prove me wrong. I have proof of what was wrong, so you're just not getting yourself anywhere.

To clarify for others reading this: I BOUGHT the car in Hamtramck, it wsa SERVCIED in Clarkston, and in-between it was serviced at OTHER dealerships, which were more conveniently located. Note: I live in Waterford. The Hamtramck store was the only one open at this time, and was not as convenient to me as other stores were. In this time, I paid out of pocket expenses for repairs that I was told were either not there or already repaired. I have the bald tires, still on the rims, and receipts to prove the date of removal. I have receipts stating what was repaired and why, also statements of certified mechanics that my vehicle had problems prior to the visit in Clarkston. If you would like copies, let me know. Had someone asked me politely if there was anything they could do to help, or let me know that the reason items were not covered and what would be necessary to repair them, I would have been fine. If someone wishes to speak with me civilly about this, why I am so upset, and how I feel the situation should be resolved, here is your solution: Call me or contact me PERSONALLY, apologize for the way I feel I have been treated, look at the problems I have had and all proof of these problems, ask me about them, and tell me why you feel I have been increasingly upset at these repairs. Then, tell me your side as to why you feel the need to be opinionated at my character, demeanor, etc., and how you feel I should have handled this. If someone were to have thanked me for my concerns and apologized that they could not help me, I would be fine. I work in a dealership myself, so I know that dealerships have enough "give" to at least attempt to make the customers happy. I felt used. Now, I feel not only used, but betrayed. If someone speaks to me about this and attempts to resolve this situation, this report will be edited to reflect that. If not, I am within my rights to copmlain at this venue, and will continue to do so in a civil manner until one of two things occur: 1) Someone calls and apologizes for the problems I have had, with or without offering help as to what can be done otherwise to help this situation -or- 2) People refrain from commenting in a rude manner, or at all, and realize that customers get upset all the time. You should do anything in your power to calm them down, because if you don't, complaints occur. Often times, the comments are to the Better Business Bureau, news media, the companies themselves, or their affiliates. I already copmlained to Daimler/Chrysler about why I felt wronged by them, and chose this course of action to vent my frustrations. I will comment further if I feel the compulsion to do so. All this is serving to do is make people more upset, when all I desired, and what I DESERVE, was an apology and undertstanding.

Nothing that I wrote in my rebuttal was directed at you personally. They were merely generalizations of what could happen if different factors were considered. I NEVER stated that you had bad credit or that you drove your truck rough, so I don't see who you feel anything was aimed at you directly. This just proves that you exaggerate by twisting peoples words to make you look like the victim As for the salesman being let go, he was let go because we no longer have a used car department thus eliminating his job position. Also, by telling people not to buy a car from somewhere you are scaring them off from coming there for any reason so it DOES involve me and this is why I replied to you complaint. I work for the company and I don't want anyone giving them a bad name because it affects me as well them. We are a team, we work together, we solve problems together, and we back up our team in any situation!!! END OF DISCUSSION! Chris

Oh, also, I would like to verify that I was NOT telling people that they should not acquire service of any kind at Al Deeby, only that they should not PURCHASE a vehicle there. Yes, I am VERY upset at how I was treated, and Yes, I will never return there for service, however this was a s****.. I was treated unfairly, talked down to, and lied to by my salesman on many occasions. Then, when I tried to resolve the problems with my truck, I wasn't even spoken to kindly. No "Unfortunately, at this time nothing is covered..." or "I'm sorry, but..." just an $80.00 payment for technicians to re-verify problems and tell me what all was wrong. I'm not even upset about the $80.00, because these technicians did a job as well, I'm upset at how I was treated and how I feel I was lied to from the get-go. I would have been more than willing to pay for repairs, and wound up doing so, just at another dealership where I trust the mechanics and I felt confident I would not get the run-around. I think it is ridiculous that someone I trusted is now showing me that they never returned that trust, and that person, whom I considered family, is now dragging my name through the dirt to prove a point. Chris, I asked you for help with all of the problems I had right from the get go, and you know it. You did what you could to help me, but you are not a mechanic, you are not a salesman, and you are not a service manager. You could not have helped me with anything other than parts, and that is unfortunate but true. I really thought that you deserved my respect, but to sit here and basically call me a liar, to call my phone and leave a message about why I am so god-awful and how hurt YOU are by this is just incomprehensible to me. Not once before did I mention you, your position, or anything to do with you here or elsewhere until my rebuttals. I never complained about you, your department, or the service personell at your dealership. It is not your fault that I was lied to by Bill, my salesman, and I would never blame you for introducing us. However, I trusted your word, and thereby trusted this person, and I was lied to by him, plain and simple. I kept you up on this problem, I invited you to be in my wedding, I bought gifts for your baby shower, I trusted you as a friend, and now I realize that you were playing me all along. If you thought ill of me, why didn't you just say so to me and not online? That was an act of cowardice. I'm sorry that you feel that I am a liar, but if this were to have happened to you, you would do the exact same thing I am doing now. You would do everything in your power to tell someone of the poor treatment you had recieved. In fact, the last time we spoke I think we talked of that very same thing, right? Being cheated out of something you worked hard for and deserve? People lying to you and taking you for a ride, walking all over you and feeling used? I love you like a brother, Chris, and likely always will regardless, but seriously, stop thinking that this, that EVERYTHING, is all about you. Look beyond your comfort zone and realize that people are not always sweet and nice, and you never know when someone can turn on you. Thanks for proving that to me.

"First of all, let me start by saying that not only am I an employee of this, but I was roomates with the person who wrote the complaint for almost a year so I can attest that she likes to exaggerate her misfortunes." To state that I exagerate my misfortunes is not only a rude statement in general from someone who is NOT INVOLVED IN THIS, but is so hurtful considering that I would never say one bad thing about someone who is undeserving. In return to your comment, Chris, had you read the report as I meant, you would notice that I stated no names, and in regards to bringing the vehicle in AGAIN, perhaps it was meant not as per Al Deeby alone, but as return for repairs in general. Again, read the report as I meant, and you would have seen that. I did not and will not involve names of persons involved as I have been told that not only was my salesman let go, but I do not bash people personally for what I feel to be a dis-service of a COMPANY. Also, this is not meant to bash anyone, but to shed light for others that some people have had poor treatment from this COMPANY. Not once did I say anything detrimental about the entire staff of the Hamtramck store, only of my salesman. And, should you understand the situation, I had asked for assistance at the Clarkston store and was told "I can give you a quote, nothing is covered". However, when I recieved plan provisions, they CLEARLY STATE the transmission is a covered component if the problem is internal, which has since been deemed correct from service I have recieved at my dealership. If you would like to see copies of what I had repaired, as well as a statement from my technicians, I would be more than willing to provide a copy of my files, which I was not offered from your dealership. I had asked, and was told they could not be found by another person there. If you wish for me to clarify further, I am complaining of the problems incurred AFTER being lied to by a salesman who no longer works there, and not being informed of the status of my repair nor the problems involved. I knew what was wrong, and problems I knew of were not uncovered due to oversight, or were told to me that they were another issue altogether. I am upset that I was lied to, period, and I feel used. As far as the comment about credit is concerned, funny that you mention it as detrimental to MY character, when the vehicle was purchased by my husband, whom you know well has impeccable credit. Also, credit has nothing to do with this, so how about we lose the personal bashing and realize that the complaint is a generalization, not meant personally to those in Hamtramck, and is a red flag for consumers who wish to purchase a used vehicle from this company? Or, even better, someone who had purchased a vehicle and been lied to by their salesman? Are you a salesman? No, you work in Parts, which, again, is NOT INVOLVED. I called you personally to ask for a quote on a tie rod end, and was quoted at a higher price than I would up purchasing it at, but you did give me information that you did not have it and where I could get it. Thanks for that. As far as stating of the tie rods: "they CAN wear out depending on driving habits. This combined with the fact that the vehicle in question was equipped with aftermarket wheels with a different offset, placed added strain on the tie rod." not only are you giving a generalization of possibility, you know as well as I do that 1) the tires and rims were removed and replaced prior to 6 months, so stating that it PLACED additional strain could only have been true of PRIOR to this time period, and 2) I do not drive far, hard, or often with this vehicle, nor do I drive in a manner that would be deemed inappropriate. Come on, Chris, I drive like an older person and you know it, having known me for over 2 years. Oh, sorry, you were just my old roommate, right? I do not appreciate the personal comments aimed at me for stating what can be deemed as a matter of opinion. This is meant to inform other consumers that people have had past problems and complaints which were not rectified, and as it met with employees, to inform them further of my personal displeasure with the service I have recieved at my visits to these dealerships. Numerous trips were made, as you can attest to, in order to purchase the truck. Numerous repairs have been done, which can be attested to by those servicing this vehicle and the receipts for such repairs. I will not mud-sling unless it is necessary, and have not mud-slinged any person intentionally. I was lied to, and you of all people should understand how that feels. Just remember what drove me to buy this truck in the first place, Chris, and maybe you'll understand why I am "exaggerating" my "misfortunes".

First of all, let me start by saying that not only am I an employee of this, but I was roomates with the person who wrote the complaint for almost a year so I can attest that she likes to exaggerate her misfortunes. As for the negative writeup, I'm not sure what was said or done when the vehicle was taken to our store in Clarkston so I will not comment on that other than saying that the service manager is my former supervisor and he DOES NOT believe in doing ANYTHING to rip customers off. As for the the service issues and stating that the vehicle was brought to our dealership AGAIN...completely false information because it has not been brought in for service at this location (Hamtramck) since it was sold, so bringing it in "again, this time to their new facility in Clarkston" had to have been a first visit. As for the tires, when doing an vehicle inspection, the treadwear of the tires is measured and at the time of inspection, the tires on this vehicle were at an appropriate level. Second, a tie rod was never replaced, a steering knuckle was as well as the upper control arms. However, even if it had been, for the tie rod to have failed from the time it was sold till 2 years later is highly possible. Tie rods are wear items, and without grease fittings, such as the ones on most Dodge trucks, they CAN wear out depending on driving habits. This combined with the fact that the vehicle in question was equipped with aftermarket wheels with a different offset, placed added strain on the tie rod. As for what was paid for the vehicle, certain factors such as credit score can affect the price of the vehicle. A high interest rate can make the price of a vehicle skyrocket if the person buying has less than perfect credit. So final price can theoreticly be higher than market value.