- Report: #161539
Complaint Review: CYBERNET VENTURES - California
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CYBERNET VENTURES
California, U.S.A.
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CYBERNET VENTURES ripoff, unauthorized credit card charges scam California
I too have been charged without authorization by "cybernet". They claim that a glich in the system re-initiated billing to a site that I once signed up for (which I do not deny doing). However, I cancelled my subscription immediately and they even admitted that they had record of that.
It turns out that since August I have been billed $24.95 a month (3 times now). After calling the number listed in previous complaints, I reached a semi-foreign sounding woman who "assured me I would recieve a refund". How long will it take I asked? 1 to 7 days was the answer. I asked several times and even asked to speak to a supervisor. After the supervisor was placed on the phone, I am 99% sure that it was the same woman I spoke to in the first place trying to speak with a different accent. I confronted her on that, and she denied it but I smelled it on her that she was lying.
I will soon see if I recieve my $75 that they stole from me. I even threatened to file a lawsuit against them and she kept saying "i assure you will recieve your refund and your subscription has been cancelled". What subscription? What a bunch of crooks.
Have you others recieved your money back?
J
denver, Colorado
U.S.A.
It turns out that since August I have been billed $24.95 a month (3 times now). After calling the number listed in previous complaints, I reached a semi-foreign sounding woman who "assured me I would recieve a refund". How long will it take I asked? 1 to 7 days was the answer. I asked several times and even asked to speak to a supervisor. After the supervisor was placed on the phone, I am 99% sure that it was the same woman I spoke to in the first place trying to speak with a different accent. I confronted her on that, and she denied it but I smelled it on her that she was lying.
I will soon see if I recieve my $75 that they stole from me. I even threatened to file a lawsuit against them and she kept saying "i assure you will recieve your refund and your subscription has been cancelled". What subscription? What a bunch of crooks.
Have you others recieved your money back?
J
denver, Colorado
U.S.A.
1 Updates & Rebuttals
Jean
Fargo,North Dakota,
U.S.A.
dispute charges
#2Consumer Comment
Fri, October 21, 2005
Call your credit card company and dispute the charges. You will need the approximate date you canceled the recurring transaction. You will also need to call the merchant and provide them with the date of contact, the person you spoke with and their response to your request. Credit cards only have a certain amount of time to assist in disputes so you will want to contact them asap. They may not be able to assist you with all your charges but they will at least be able to credit you for the most resent transactions.
