Complaint Review: Criswell Chevrolet dealer - Gaithersburg Maryland

Hello on 10-14-2013 (john Ziegler was our service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller made by www.tekonsha.com. They charged us $274.24 for one brake controller. We calledwww.tekonsha.com and spoke to Andrea and she told us that the Primus™ IQ. PN 90160 retails for 107.91. We are writing this review to let Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) that they ripped us off by selling the Primus™ IQ. PN 90160 to us at 166.33 over retail price. Total install They charged us 720.00 to install brake controller plus 371.25 to install plug in back off truck for a total 1,091.25 to install the braking controller. Below is a google search and everyone is under 100.00 dollars see for yourself. Shop for tekonsha brake control Primus IQ on Google Tekonsha Primus IQ Tra... $94.95 etrailer.com Tekonsha90160 Primu... $94.95 American... Primus Iq Brake Control... $88.99 PPL Motor h*o... Tekonsha Primus(TM) I... $94.99 4 Wheel Parts On our first visit we arrived for service we were asked by john Ziegler our service manager that we could not leave our truck on the lot of service because the service center was not ready for us and john Ziegler our service manager stated that the owner of Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) stated that then he looked out his big window hour large truck was to big and we would have to leave for 20 min's and then come back to get it serviced. On our 2nd time to the dealer they hit us with the over charged price and when they brought the vehicle out to us john Ziegler our service manager stated that the owner said that we would have to leave the dealer ship ASAP because our vehicle was to big and the owner does not want to see it sitting on his dealer ship. This was our experience at the Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878. We have call them about this and asked to speak to the owner we received a call but no one could help us and the owner never called us. I have left several massages about my bill and issue, no luck or phone calls back yet.

here is on line conversation we had to ask about it but no luck yet

Criswell Chevrolet: Thank you for choosing Criswell Chevrolet!

System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily.

System: A representative has joined the conversation. Compose your message and then click send.

Jason Cook: Hello, thanks for chatting with us. My name is Jason

Jason Cook: How can I help you Kelli?

kelli : we have had a problem was this dealer

Jason Cook: I am sorry to hear that Kelli. 

kelli : can you help

Jason Cook: Brian Geist

877-553-9975

[email protected]

Here is the contact information for someone who would love to help you with all of your concerns and make it up to you Kelli

Jason Cook: Also if you would like to leave your contact information here I can forward this chat to my team and they can get back to you with more information

kelli : Posted this review on googles for all to see.

Hello on 10-14-2013 (john Ziegler was our service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller made by www.tekonsha.com. They charged us $274.24 for one brake controller. We calledwww.tekonsha.com and spoke to Andrea and she told us that the Primus™ IQ. PN 90160 retails for 107.91. We are writing this review to let Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) that they ripped us off by selling the Primus™ IQ. PN 90160 to us at 166.33 over retail price. Total install They charged us 720.00 to install brake controller plus 371.25 to install plug in back off truck for a total 1,091.25 to install the braking controller. Below is a google search and everyone is under 100.00 dollars see for yourself. Shop for tekonsha brake control Primus IQ on Google Tekonsha Primus IQ Tra... $94.95 etrailer.com Tekonsha90160 Primu... $94.95 American... Primus Iq Brake Control... $88.99 PPL Motor h*o... Tekonsha Primus(TM) I... $94.99 4 Wheel Parts On our first visit we arrived for service we were asked by john Ziegler our service manager that we could not leave our truck on the lot of service because the service center was not ready for us and john Ziegler our service manager stated that the owner of Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) stated that then he looked out his big window hour large truck was to big and we would have to leave for 20 min's and then come back to get it serviced. On our 2nd time to the dealer they hit us with the over charged price and when they brought the vehicle out to us john Ziegler our service manager stated that the owner said that we would have to leave the dealer ship ASAP because our vehicle was to big and the owner does not want to see it sitting on his dealer ship. This was our experience at the Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878. We have call them about this and asked to speak to the owner we received a call but no one could help us and the owner never called us. I have left several massages about my bill and issue, no luck or phone calls back yet.

kelli : yes

Jason Cook: What would be the best way to contact you?

kelli : ( give name and number)

Jason Cook: Ok great. We will be in contact as soon as possible.

Jason Cook: Thanks for chatting with us and have a great night

kelli : i have posted the review on Google which should by live for all to see shortly

kelli : ok nice talking to you