Complaint Review: credit check total - Internet

These people are so hard to talk to. they speak english but i dont think they understand it at all. i was double charged on april 2 2015. i called in to find out why i was left on hold i was told all kinds of things that i didnt ask to know. i was hung up on. they refused to let me speak to supervisor. after 4 phone calls i told them i was going to report them if i didnt get to speak to a supervisor so finally i was connected. after all the chaos turns out the rep who hung up on me cancelled my account whithout letting me speak to a supervisor. the supervisor i talked to said the she would credit the account for 14.97 and that i wouldnt owe anything for the rest of this month.

on the 16 and 20th of april i was trying to access my account and i was asked to enter my information to update the account and i did. and on the 20th same thing i thought maybe a glitch. then i see the bank statements. 29.94 was taken out of an account the day it closed. 14.97 was taken out on the 16th and 20th of the same month. NO Credit anywhere.

I call to find out why i am paying them all this money because they need to give it back. THATS STEALING! the representative on the phone is already harrassing me by not telling me the correct payments on the card and is giving me uninformative talk i didnt ask for on my account. i ask to speak to the billing department. she says we dont have a billing department...i asked for a manager. she said manager isnt available. she asked do you want the supervisor. i said yes. after 35 minutes and 3 informational im still trying to get you a supervisor she gets on the phone and says so you want to cancell your account? i went off. i told her she better put the supervisor on the phone or im contacting the ftc and bbb. she said please hold so i can talk to my supervisore. now im really mad. her supervisor gets on the phone. i advised that i was calling about the exessive payments from me to them. she said you were refunded may 2 for 14.97. i asked where the proof of that was. i have a closing bank statement from 3-25-15 to 4-23-15 ONLY showing a 29.94 paid transaction and the account was closed on 4-2-15. No other transactions. and i was forced to pay online because thats how i access the account on the 16th and 20th. she says we only have the one for the 16th and 2nd. (Not even saying it was an overcharge) did not offer to give me money back didnt even try to say they owed me money. just that they see those 2 gross payments and thats it. i said i have bank statements showing you took my money. and they tried to say the card i used paid my husbands account. im sorry but my ssn and his are completey different and we dont even have the same name. rediculous.

the supervisor then says that she has cancelled my account because the representative told her i wanted to cancell. i advised thats theft and those words never came out of my mouth. i want my money back and im reporting your company. so now im reporting them to every website i can find. these people are theives. They dont care they act like ok this person is pissed time to cancell their account cant steal from them any more. No people skills at all. No customer Service skills. Just plain theives. They dont care that they arent helping you thats the plan they just want your money. dont ever use this site or call on the phone. and the email always starts with im sorry it took so long to get back to you. I have all the back statements showing these people ripping me off and i want my money back.