- Report: #250571
Complaint Review: Costco.com - Issaquah Washington
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Costco.com
999 Lake Drive, Issaquah, WA 98027 Issaquah, 98027 Washington, U.S.A.
Phone:
425-313 8100
Web:
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Costco.com Fraud, Misrepresentation for Cancelled Order Ripoff Issaquah Washington
Costco Online Shopping: Order Number: 18215938
On Mar 18, 2007 at about 18:49:52, I placed an order online at costco . com to purchase Sceptre 23" LCD HDTV for $399.99.
With shipping charges and taxes, the total was $440.99. My credit card was immediately charged.
On Costco online shopping's website, it specifically stated that it would ship the product in two days.
However, on March 20, 2007, I received an email, saying that the product was out of stock. They also expect the "order to ship the week of April 16th, 2007. "
However, on Tue, Apr 3, 2007, I was informed that the order was cancelled.
There was no indication on why the order was cancelled.
I originally expected the order to be shipped in two business days... and that's why I placed the order. I also saw that my credit was immediately charged.
However, almost a month has passed... and I was told the order was cancelled. My family was expecting the product.. and now they are in great disappointment to without having a TV, and also for the way Costco handled our order.
Therefore, we are filing a formal complaint against Costco.
Samuel
Alhambra, California
U.S.A.
On Mar 18, 2007 at about 18:49:52, I placed an order online at costco . com to purchase Sceptre 23" LCD HDTV for $399.99.
With shipping charges and taxes, the total was $440.99. My credit card was immediately charged.
On Costco online shopping's website, it specifically stated that it would ship the product in two days.
However, on March 20, 2007, I received an email, saying that the product was out of stock. They also expect the "order to ship the week of April 16th, 2007. "
However, on Tue, Apr 3, 2007, I was informed that the order was cancelled.
There was no indication on why the order was cancelled.
I originally expected the order to be shipped in two business days... and that's why I placed the order. I also saw that my credit was immediately charged.
However, almost a month has passed... and I was told the order was cancelled. My family was expecting the product.. and now they are in great disappointment to without having a TV, and also for the way Costco handled our order.
Therefore, we are filing a formal complaint against Costco.
Samuel
Alhambra, California
U.S.A.
4 Updates & Rebuttals
Semi
Seattle,Washington,
U.S.A.
Terms and Conditions
#2Consumer Comment
Tue, December 18, 2007
Below you will find a snippet of the terms and conditions you in fact agreed to by placing an order on costco.com. You are attempting to slander a great company because an error occurred somewhere in the supply chain it happens. deal with it. E. Changes, Misprints, Errors and Cancellations Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
Semi
Seattle,Washington,
U.S.A.
Terms and Conditions
#3Consumer Comment
Tue, December 18, 2007
Below you will find a snippet of the terms and conditions you in fact agreed to by placing an order on costco.com. You are attempting to slander a great company because an error occurred somewhere in the supply chain it happens. deal with it. E. Changes, Misprints, Errors and Cancellations Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
Semi
Seattle,Washington,
U.S.A.
Terms and Conditions
#4Consumer Comment
Tue, December 18, 2007
Below you will find a snippet of the terms and conditions you in fact agreed to by placing an order on costco.com. You are attempting to slander a great company because an error occurred somewhere in the supply chain it happens. deal with it. E. Changes, Misprints, Errors and Cancellations Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
Semi
Seattle,Washington,
U.S.A.
Terms and Conditions
#5Consumer Comment
Tue, December 18, 2007
Below you will find a snippet of the terms and conditions you in fact agreed to by placing an order on costco.com. You are attempting to slander a great company because an error occurred somewhere in the supply chain it happens. deal with it. E. Changes, Misprints, Errors and Cancellations Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
