- Report: #1411915
Complaint Review: Copier1 - Salisbury Maryland
Reported By:
Curt -
St Paul, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Copier1
2020 Windsor Drive Unit A-1 Salisbury, 21801 Maryland, United States
Phone:
(888) 866-2679
Web:
https://copier1.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Copier1 They sold me a refurbished copier based upon a printout they sent me. They told me the printouts from the copier would look like the printouts they sent. The actual printouts look poor and they can not or will not do anything about it. Salisbury Maryland
I was told by Sara Lee that they would sell me a Refurbished Toshiba estudio 5540c copier with a book finisher for $3384. I also signed up for a maintenance agreement: for $199 a month I would get 2000 black and 2000 color copies and I would pay .0079 cents each for b/w copies and .045 cents for color copies. I sent her a file to print to show me what the output would look like. The output was perfect. I sent them the payment and about a month later they delivered the copier. It never printed very well. The copies are muddy looking and dark; not at all like the printout I was sent. I called asking for service and I have received none. I have now paid for the maintenance agreement for two months and received nothing but stalling tactics.
I would think that a refurbished copier should work pretty close to new when you recieve it. At the very least it should print like the copies I was sent by their sales person. Under the maintenance agreement they are supposed to provide maintenance for the copier and all supplies including toner and parts to keep the copier running. There is also a warrantee covering parts and service for five years. At this point the copier is useless to me. I am not going to pay for the maintenance agreement any longer and I feel like I have been ripped off. The best outcome at this time would be for Copier1 to provide the service they promised and honor the maintenance agreement for which I have been paying for two months. The second best outcome would be for copier1 to purchase the copier back from me or trade it for one that works.
