Complaint Review: cooking pleasures deluxe forged cutlery - Hopkins Minnesota

 sorry but I got suckered into this with the  magazine hullabaloo and just ordered the salt and pepper shaker no where was there one for the  $80.00 knife  they sent;   it a lamb being led to slaughter

In reference to all of these complaints about Cooking Pleasures knives being a scam, having no way to cancel, getting charged with no way to cancel, etc. The first 'free' knife comes with a catalog and a receipt. Both of which inform you of the next item you will be sent, the phone number to use to cancel or terminate the program, and a paraphrased description of the program.

When you originally ordered the first 'free' item, you were emailed a confirmation email which also gives all the information you need.

THERE IS NO SCAM. Just the inability of people to read the information included with the items in the box!

Since the reports list information I believe is only found on the paperwork and pamphlet the complainers obviously have seen said paperwork, just failed to read it.

If one is going to send slanderous information against a company, they should at least make sure they know what they are complaining about!

For those who can't seem to read - here is a copy of some of the information on the receipts:

CONTACTING US
If you need to contact us for any reason we are here and ready to serve you

By Phone    1-800-209-8397
Hours:         Monday through Saturday, 9:00AM - 9:00PM EST
By Mail:        Returns - NAAC Distrrribution, P/O. Box 100002, Kennesaw, GA 30156-9255
                    Inquires - NAAC Customer Service, P.O. Box 3528, Hopkins, MN 55343

CHANGES TO YOUR ACCOUNT
...



There are instructions for CHANGES... and also for RETURNS, as well as the complete 100% Satisfaction Guarantee explanation.

The paperwork and pamphlets are included for a reason... READ THEM!!!!!

PS Maybe you didn't look at the whole invoice/receipt... there are 2 sides to a sheet of paper!


 

The number I called was 1-800-209-8397. It was an automated menu that I navigated through to cancel. 

I am in the same situation like many other customers tricked into this programme. The number on the back of my shipment document is 1-800-209-8397, I've been trying to call it all day, but it disconnects
immediately. Could the person who had a resolution to the problem by phone please share the number - did you use a different one? Thanks a milliion in advance.

I didn't have the same experience you did with Cooking Pleasures. I responded to an add that sent me a Santoku Knife and Ultimate Salt and Pepper Mill for only the cost of S&H. I love both items and use them almost every time I cook, but I was quite shocked to see the price my next shipment would cost me.

The phone number for customer service was on the back of the shipping invoice as well as clearly written in the pamphlet that came in the box. I called and was navigated through a menu and was easily able to cancel my order. I was even told that if I did receive the shipment for some reason I would be able to return it and be fully refunded. I didn't have that problem. 

I'm sorry you didn't have a good experience with them but I was very happy. I wouldn't pay the full shipment price but a good quality knife and my salt and pepper mill was completely worth the $9 I paid for it.