- Report: #1129587
Complaint Review: Cooking Pleasure - Kennesaw Georgia
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Cooking Pleasure
PO Box 100002 Kennesaw, 31056-9255 Georgia, USA
Phone:
1-800-209-8397
Web:
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Cooking Pleasure Cooking Pleasures Deluxe Forged Cutlery Is company a scam? Kennesaw Georgia
I signed up through the internet with Cooking Pleasures Deluxe Forged Cutlery program hoping to add quality knives for my home use. The first box arrived in the mail with a fist sized hole punched on the bottom of the original package. The box inside the original package contained a black foam form that should have held the Ultimate Santoku Knife. The knife was not inside. I called the phone number listed on the enclosed invoice/document and explained that there was no knife inside. The customer service employee told me another knife would be sent to replace the missing Ultimate Santoku Knife. I waited for, at least two weeks and called the customer service number again, explained to the customer service person what had happened with the original knife and was assured the knife was sent out again. I was happy with the customer phone service. The mail arrived at my house on 3/6/14 and there was the Cooking Pleasures package I was waiting for. I opened the package and was surprised when the Customer Receipt showed Item Number C1602A - Santoku Knife when I actually received Item Number C1961A which is a sharpening steel. I called the number, immediately after I discovered this mistake explaining what I received in the mail. The very nice lady I spoke with on the phone told me that she was going to escalate a message to "Corporate" and that I would be hearing from corporate headquarters within 24 to 48 hours and she proceeded to verify my home phone number, cellphone number, as well as my email address and this company has all the correct information on file. To date, I have not heard from any personnel regarding this knife situation. I am writing to find out if anybody has had issues with the company. I am concerned. If this problem is resolved by Cooking Pleasures, what about future shipments? I don't want to deal with this, if so.
