Report: #65534

Complaint Review: Continental Casualty Insurance - Chicago Illinois

2 Updates & Rebuttals

Reported By:

- arroyo grande, California,

Submitted:

Updated:

Author Confirmed

Why?

Continental Casualty Insurance

Cna Plaza Chicago, 60685 Illinois, U.S.A.

Phone:

800-252-2148

Web:

N/A

Categories:

Insurance Agencies

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Continental Casualty Insurance ripoff Claim dragged on for 7 months causing emotional distress and financial burden. Chicago Illinois

*Consumer Suggestion: Have you called the Medical Examiners office?

*Consumer Suggestion: In most states there is a time limit on how long a company can not pay a benifit.

I have a accidental death policy with this company and on 11/21/02 my husband died of an accident per the medical examiners office.

To date, this insurance co. hasn't denied this claim nor have they paid it. Numerous calls and faxes have been made to them and all I have received are generic letters saying they are waiting for additional information from the medical examiners office. This has been going on for over 7 months.

This has caused not only emotional distress but a financial burden also. I haven't even been able to scatter his ashes or have a memorial service for my husband per his wishes. I filed a compliant to the Insurance Commisioners office and they haven't helped either.

I need help, if anyone out there has had a problem like mine please contact me by using the rebuttal key.

Eileen

arroyo grande, California
U.S.A.

Click Here to read other Ripoff Reports on Continental Casualty Insurance

2 Updates & Rebuttals

Austintown,
Ohio,
U.S.A.

In most states there is a time limit on how long a company can not pay a benifit.

#2Consumer Suggestion

Sat, October 16, 2004

In ohios case if they dont notify you withing 90days that they will need more time to process a claim they can be fined.I would check into your states laws, another thing to consider is the wording of accidental in the policy. In general there are two definitions for an accident that may be used in a contract. Accidental bodily injury-requires only that the injury be unintended and unforseen or Accidental means- requiures both the injury and the cause of the injury to be unintended amd unforseen. an example of accidental means is if someone were working on a ladder and it started to slip he would most likely jump off to avoid falling down, if he broke his leg IT WOULD NOT BE AN ACCIDENT, as he jumped off causing the broken leg. While these terms are too literal and in some cases unfair please be sure to have accidental bodily injury as the definition of accident in an accidental death policy.

Jacqueline

Hammond,
Indiana,
U.S.A.

Have you called the Medical Examiners office?

#3Consumer Suggestion

Sat, August 16, 2003

I do not have a situation like yours, nonetheless wanted to offer some troubleshooting information and options to consider. If they keep saying they are waiting for information from the Medical Examiners office, I would imagine you might call the Medical Examiner yourself. You certainly have every right to inquire any information regarding your late spouse. I tried to look into regulations for the Medical Examiner, and just how long they are supposed to take, before it turns into a case of neglegence. This may not be the situation, but at this point, anything is possible. Continental Casualty has been in business since 1948. No matter how long, they still need to provide your entitlements as per your Insurance Claim. For customer complaints this is a number I found, that was not posted in your Report: 1-312-822-4020. Sometimes the toll free numbers are back logged, which leads to a longer wait. They also have a web site, in case you're interested or just for the sake of continual research its: www.cna.com They have a claim information page available, which you could consider. When you get to the home page, there is a "Contact Us" section, so that you could find which applies best to you. The web site actually looked pretty good. They even have their address posted, the same one in your Report. There is also the name of a contact person: Mr. Joseph A. Wolfe, phone: 1-312-822-4416, and another number: 1-312-822-5000. I'm just trying to at least give you some of what I found for a time saver, and in case you have problems accessing the web site. I also found another web site, where you might be able to determine what other options you have available. It's called: www.courtinfo.ca.gov They have a library and self-help center. They have Legal Document Assistants. The information is cost free. It is the California Courts: Self-Help Center: Links and Resources. I am unable to look into further detail, without more information. Considering the nature of the information, you would want to keep it private anyway for your own emotional health and safety. Within this site, there is a Library with "live" reference services. This means when you access the site, you can press to options: 1-Connect With A Librarian or 2-Call The Librarian. This is available 24/7 cost free. Live Reference staff are not available on holidays. It's a huge web site with a lot of links. The last option is just food for thought and maybe not what you had in mind. You could write them a letter, certified signature required of coarse, stating that they have a specific number of days to respond before you take legal action. Provide them with the amount you might have to spend in legal fees, tacked on to what you are entitled from your claim, any long distance phone bills and charges, and any hours of therapy required in your situation. Maybe you'll get their attention, because if they would do their job in the first place, this would not be a problem. In the worst situation, you may have to consider hiring a lawyer, but it may not come to that situation. I think they are just being a typical neglectful big business. Don't let them string you along anymore. Make sure they know automated responces or mass produced letters do not count as a reply. You want BOTH a handwritten letter, phone call and your claim, in the mail. Their reply has to bring resolution. If it gets really bad, you can find out if you have a case, at the court info web site. I hope everything works out.

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