• Report:  #3072

Complaint Review: Continental Benefits Group CBG - Montreal Quebec

Reported By:
- Baltimore, MD,

Continental Benefits Group CBG
1000 Saint Antoine W. Montreal, H3C3R7 Quebec, Canada
Tell us has your experience with this business or person been good? What's this?
I was checking my bank account balance on Friday August 25th 2000 when I noticed a charge to my account of $219.95. I called the bank to find out what this was an they gave me the name of the company that made the charge.

The name they gave me was, Pacific Mercantile Bank of California. So I called them and they told me to call, United Capudine, who then told me to call some credit card company, who turned out to be, Continent Banefits Group (CBG).

For about 2 hours I got the run around, being bounced between these three companies, who then told me to call, Triple Gold Telephone, who I am still waiting for a call back from.

Anyway, after insisting to talk to a supervisor at CBG, she finds the transaction that they, thank GOD, have on tape, of this woman that lives across the street from me, who must have dug through my trash and got my checking account information. She called the toll free number and ordered the credit rebuilding package, using her name, address, phone number, and my checking account information. How dumb can some people be?

I fault CBG because if they would have verified the account information with the bank that she gave them, they would have seen that the account information she was using was not hers.

I am still awaiting a refund to my account of the $219.95, which caused an overdraft also.

I really think that they should be held somewhat responsible for this transaction on my account, by at least refunding the overdraft amount to my account, which the supervisor said, "Oh, I'm sorry, but we are not responsible for that, and you will have to take the woman to court to get that back."

What a bunch of bull.

The officer that came to my home said that he recommends that everyone get a paper shredder, and to shred all important bank account information before throwing it into the trash.

Beware of this, folks.


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