Complaint Review: Consumer Priority Service (CPSCentral.com) - Brooklyn, New York Internet

Consumer Priority Services is  completely bogus operation using a wide variety of frauds to make their profit.  

In my case, I contacted them to purchase a warranty for a commercial video camera that I purchased from a private party in January, 2010.   CPS accepted my ebay sales receipt as proof of purchase and sent me an ID card for the warranty.

Approximately March, 2010, the camera completely malfunctioned, so I immediately called CPS and was initially told that I hadn't had the camera long enough for the warranty to be activated. 

After more than a week of repeated phone calls, I was told the send the camera to CPS in New York for repair, however, I had already been in contact with SONY and was told by them that SONY does NOT allow any outside vendor to repair this particular camera as it is a commercial product, not a consumer grade. 

I tried to tell this to CPS by they insisted they know everything about SONY and they had the ability to repair it.  After several extended "discussions" with CPS I finaly made the mistake of sending to them.   About 2 weeks letter I get a phone call from a company called "Precision Camera" in Connecticut, telling me that they have my camera, but they cannot fix it and have sent it to SONY in New Jersey. (as I knew had to be done in the first place).  Precision then told me that CPS need the original owners purchase receipt...

I then called CPS to find out what that was all about, and was told that SONY was not going to cover the camera under the factory warranty without an invoice showing the original purchaser.  I tried to explain to CPS that they already knew I had bought the camera secondhand, and there was NO original purchasers receit to be had.  Then CPS suggested I needed to just create a receipt backdated to a few weeks prior to my application for the CPS warranty from "any company", so CPS would have something to submit to SONY.

Essentially, CPS was trying to scam SONY into covering the camera under a factory warranty that did not even exist since I was the second owner, AND, the camera was more than a year old when I purchased it, but the original factory warranty was only for 1 year.

Fastword a few more weeks........Still hadn't gotten my camerab back, nor any information about who actually has it.  I called CPS the said they couldn't give me any information about the location or status, other than "it has been sent to a camera repair shop"   Since I already knew who it was sent to, I contacted Precision and started piecing everything together.......

SONY had sent a request for original receipt to see if factory warranty was still in effect,  but through the serial number, they found that it was not only out of factory warranty, but was no longer owned by the original purchaser.  SONY then sent request for authorization to repair to Precision, who then forwarded that request to CPS.  According to SONY, there were at least 4 emails sent to get authorization to repair my camera.  All of which remained unanswered, so SONY finally sent the camera back to Precision, and they back to CPS.

On Friday, May 21, 2010,  I was told by STEVE at CPS  that he would be handling the entire matter, and he would call me back on Monday May 24.......hahahah....that return call never came. So I called them again, and again, was the run-around is hilarious. Now the matter has been turned over to "Kogan", who is asking for yet another invoice, this time insisting on getting the NAME and paypal info on the person I bought the camera from! !    He says without this info, he is just going to send the camera back to me unrepaired and consider refunding my purchase price of the warranty.

Well that just will NOT end this matter.  I have been without my equipment for more than 2 months while they have been trying to ripoff me and SONY, and during that time I have had to refuse several video production jobs......

Consumer Priority Service is a complete and utter sham, scam, ripoff and fraud....