- Report: #1433330
Complaint Review: Consumer Cellular -
Reported By:
Robert -
Conshohocken, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Consumer Cellular
12447 SW 69th Avenue Portland, OR 97223 United States
Phone:
(888) 345-5509
Web:
www.consumercellular.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Consumer Cellular Sold me a phone with a known design problem and will not replace. Internet
I bought a Motorola Moto G4 from Consume Cellular and it kept freezing up. They replaced it once but the second one does the same thing. It has gotten worse over time to where it is unusable. I googled this and found out that ALL Moto G4's have this problem and the fix is to send it in to Motorola for a chip replacement. That means you hve no cell phone for a long peroid.
I asked to return the G4 and pay the difference for a better phone but Consumer Cellular said they would only replace it with the same model. However, I can feel free to buy a different phone at FULL PRICE. I asked for a refund and they gave me a firm NO. Then I asked, "What do I do with this broken phone you sold me?" And their response, "It's your phone. Do what you want."
RIPPED OFF.
