- Report: #1214893
Complaint Review: Constellation - Internet
Reported By:
Elsa -
South Plainfield, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Constellation
Internet, USA
Phone:
18662569642
Web:
www.constellationspecial.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Constellation Constellation are Liers and will take advance of you!! Internet
This company came to my door to offer their services to me with the idea that i would be paying less than i was at the time for energy and gas. After they explained that with a one year contract i would have the first 90 days as a grace period , i signed up in August . Supposedly my 90 day grace period was thru November, except i did not receive my first bill UNTIL November.
After my grace period was over, i could finally compare my bill with the previous service, only to find that the service Constellation offered came out more EXPENSIVE than what i was paying with my previous service ! After seeing this, i wanted to cancel the service, but now i couldnt because they have a $300 cancellation fee, now i am stuck with a one year contract that doesnt even expire in August, when i signed up, but in October for gas and November for electricity plus when I cancel it will take 2 more months to process. I called constellation and they will be able to lower the rate but I have to sign in another year contract!!
Since nobody in their customer service department could help me out with this issue, i called the Board of Public Utilities Division of Customer Service, whom could not help me either because Constellation is not regulated by them. This company is a scam completely ! I am completely unsatisfied with their service and customer service. I would not recommend to anybody else. If someone know how to stop this company I'll be glad to join them!!!!!
