- Report: #50360
Complaint Review: Consolidated Media Services - Atlanta Georgia
-
Author Not Confirmed
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Consolidated Media Services
2550 Heritage Court Atlanta, 30339 Georgia, U.S.A.
Phone:
770-955-2715
Web:
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Consolidated Media Services, CMS rip-off scam misleading unforthcoming Atlanta Georgia
Everyone who has a complaint needs to file with the FTC. It's easy, online and takes 5 minutes. http://www.ftc.org. Lets flood the Federal Trade Commission with these and but these SOBs out of business.
Also, just because you cancel your credit card, it doesn't mean the nightmare is over. Please read below.
Does anyone know their email address???
Here's my story... It's about the same as everyone else's
In Dec, I was told by CMS I was a finalist in a contest and had won 4 mag subscriptions. They took my visa and said I was being charged for delivery costs.I did the math and found out this would come to $738.
I wanted to cancel, but didn't have a customer service #. That week, a representative called to verify and I told her I wanted to cancel, which she said she would do.
My cc was charged $120 and now that I had received a cs #, I called CMS. The man I spoke to said the woman was not associated with them, I had not cancelled and could not cancel because I was pass my cancellation period. I told him I was not aware of this, and he said he could lower my rate, but couldnt cancel.
I cancelled my credif card. I got a letter from CMS saying they would no longer charge my cc, but send me invoices. I never received an invoice. Last week I recieved a call from a CMS rep, wanting to know why I haven't paid. I told him my concerns emphasizing that I wanted to cancel and had cancelled.
Today I received a letter from CMS saying they would pass my debt to a 3rd party collection agency. I have experienced many of the infractions listed in the 1996 FTC complaint against CMS www.ftc.gov/opa/2002/04/moi.htm.
These include (but aren't limited to): that they reveal at the outset of all contacts with consumers that they are calling to sell something; prohibits them from refusing or failing to cancel a contract when they have claimed it could be canceled; requires oral and written disclosures of the total cost of each magazine and the entire package; and the purchaser's right to cancel within three days after receiving the sales agreement (or the actual number of days if defendants offer a cancellation period longer than three days); and requires cancellation of any contract whenever any misrepresentation has been made;
They falsely claim that the consumer cannot cancel, to induce the consumer into making additional payments;
Kimberly
Tucson, Arizona
U.S.A.
Also, just because you cancel your credit card, it doesn't mean the nightmare is over. Please read below.
Does anyone know their email address???
Here's my story... It's about the same as everyone else's
In Dec, I was told by CMS I was a finalist in a contest and had won 4 mag subscriptions. They took my visa and said I was being charged for delivery costs.I did the math and found out this would come to $738.
I wanted to cancel, but didn't have a customer service #. That week, a representative called to verify and I told her I wanted to cancel, which she said she would do.
My cc was charged $120 and now that I had received a cs #, I called CMS. The man I spoke to said the woman was not associated with them, I had not cancelled and could not cancel because I was pass my cancellation period. I told him I was not aware of this, and he said he could lower my rate, but couldnt cancel.
I cancelled my credif card. I got a letter from CMS saying they would no longer charge my cc, but send me invoices. I never received an invoice. Last week I recieved a call from a CMS rep, wanting to know why I haven't paid. I told him my concerns emphasizing that I wanted to cancel and had cancelled.
Today I received a letter from CMS saying they would pass my debt to a 3rd party collection agency. I have experienced many of the infractions listed in the 1996 FTC complaint against CMS www.ftc.gov/opa/2002/04/moi.htm.
These include (but aren't limited to): that they reveal at the outset of all contacts with consumers that they are calling to sell something; prohibits them from refusing or failing to cancel a contract when they have claimed it could be canceled; requires oral and written disclosures of the total cost of each magazine and the entire package; and the purchaser's right to cancel within three days after receiving the sales agreement (or the actual number of days if defendants offer a cancellation period longer than three days); and requires cancellation of any contract whenever any misrepresentation has been made;
They falsely claim that the consumer cannot cancel, to induce the consumer into making additional payments;
Kimberly
Tucson, Arizona
U.S.A.
3 Updates & Rebuttals
Kimberly
Tucson,Arizona,
U.S.A.
CMS Redeemed
#2Author of original report
Wed, April 30, 2003
Ok- one more final update... This morning i received a call from Chris Hornaday. Turns out that he reads the Rip-off-report! He was concerned that I hadn't received my magazines and that apparently when my bank refunded my money, it put a balance on the account (everything got so mixed up when this issue was going down) So Chris cancelled my account ... once and for all. So everything is now good :) I may came off a little harsh on Chris in the last entry... I didn't not mean to imply Chris was a lier. Chris is probably the most polite, most helpful person working at CMS and I really appreciate his help with my problem. If you have a problem with you subscription, I highly reccomend you contact him.
Kimberly
Tucson,Arizona,
U.S.A.
Still Liers, but the Nightmare is over
#3Author of original report
Mon, April 28, 2003
I received the letter later that week and my bank got the money back that I was charged. Chris told me that I would still receive some of my magazines and CMS would take this at a loss... two word yeah right. Since I cancelled, I have yet to receive another magazine... very convient. No matter. I have my money and they are not allowed to call me anymore. I only wish there was a way to warn people who haven't become victims yet. Good luck to all of you who are still battling with this bad company!
Kimberly
Tucson,Arizona,
U.S.A.
..Resolution, My account is now paid in full ..they say they will take this at a loss
#4Author of original report
Wed, March 26, 2003
I wrote the president of the company Clay Hust ([email protected]) and got a reply back from Chris Hornaday. Their resolution is as follows: -My account is now paid in full (they say they will take this at a loss) -For the 120 I have already paid, they will send me my subscription for 1 - 4 years, depending on the magazine (which seems to be a good deal... at any rate a valuable lesson learned) They still stand that I was not scammed. They conviently do not have the conversation of the verification call where I cancelled recorded, but everything else that makes them look in the right is. Chris did appologize for the rude behavior of the customer service reps. He also honored my request to be removed from their calling list. I replied saying I agreed to these terms and will not have my bank investigate a refund given I receive the above terms in writing within 30 days. I will update as soon as I receive the letter. Lesson learned: 1. Never fall for the whole contest scam (I already knew this... but I was a little out of it at the time...) 2. Go directly to the top to seek a resolution. I also sent a letter via cerified mail requesting my cancellation... This is the action Consumer Reports recomends. To anyone else who is having this problem, make sure you read through the other complaints. There are lots of helpful hints in them.
