- Report: #1451321
Complaint Review: Conns Home Plus - mesquite texas
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Conns Home Plus
town east blvd mesquite, texas, United States
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Conns Home Plus would NOT stand behind a defective AC unit and Friedrich had already said their company would mesquite texas
A few months ago I went to Conns in Mesquite TX and bought a friedrich window AC unit- the compressor went out and Friedrich said they would stand behind their warranty and Conns should take care of it for me. I did everything I was asked to do- I filed for a work order got the approval to take the unit to the mesquite store and get a new unit . I drove 100 miles to take the unit back and conns didnt have a similair unit- they wanted to give me a cheaper unit I refused it- they tried to give me the store display model- with parts missing- I again refused- I am paying for the unit I picked out and I want one just like it- they didnt know ehn or IF they could get another unit similiar and wanted me to leave the old unit and wait til they could get another one- it's 100 degrees outside I can't wait - I asked that conns remove the AC along with the extended warranty-that I didnt ask for- off my account- they said NO- I left the store and went to Home Depot and bought me an AC - so needless to say- I wont be shopping at conns ever again- and if I get the AC replaced I will pay for it- if I don't get it replaced I won't be paying for it- Conns is bad about adding insurance and extended warrantys for hundreds of dollars extra on their contracts without even asking if the consumer wants it- Conns also is not reliable to tell a customer the truth about their total invoice they always say- you will recieve an invoice with everything on it in your email- by the time you get the email it's a done contract and they don't want to even talk to you about it- all they want is for you toi pay it and shut-up- Conns earned thier name- they are abunch of conn artists-
