- Report: #421701
Complaint Review: Compusa.com - Internet
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Compusa.com
compusa.com Internet, U.S.A.
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Compusa.com First notice of payment due (for 4 months) from Compusa is through collection agency. Internet
In August, 2008, I purchased a memory card from COMPUSA. PayPal sent me a notice stating that they had sent the money to Compusa, and I received the item within a few days. I had no reason to think that there was any problem with the transaction. In February, 2009, I received a letter from a debt collection agency (Global Systems Corporate Financial Services, Inc.) aka www.gsiworldwide.com. This letter threatened legal action for a past due claim from Tiger Direct, and it was signed with the not-very-believable name "Skip Obama".
Since this was the very first notice of any kind that Compusa had not received payment (even though they had been sending me email advertisements the whole time), I almost dismissed the letter as a sick prank from some republican sorehead. I did, however investigate the matter and eventually found that paypal had not made the payment.
My point is that any company that prefers not to contact its customers about a payment problem, but prefers to go straight to a collection agency is not a company that deserves any business. Thank you.
Ayexby
Jamestown, New York
U.S.A.
Since this was the very first notice of any kind that Compusa had not received payment (even though they had been sending me email advertisements the whole time), I almost dismissed the letter as a sick prank from some republican sorehead. I did, however investigate the matter and eventually found that paypal had not made the payment.
My point is that any company that prefers not to contact its customers about a payment problem, but prefers to go straight to a collection agency is not a company that deserves any business. Thank you.
Ayexby
Jamestown, New York
U.S.A.
4 Updates & Rebuttals
Abraheim A.
Miami,Florida,
U.S.A.
Dear Valued Customer
#2UPDATE Employee
Thu, February 12, 2009
We apologize for the inconvenience, As per our credit card/collection department numerous e-mails were sent for to get in contact with us regarding the issue with the paypal not fully processing. Also Paypal will notify you of such transaction failure periodically. We hope to have you as a future customer and hope this incident does not change your opinion of CompUSA.com, Please contact our Billing Department at 888-999-8800 to further resolve the issue. If you have any further issues or concerns e-mail me directly at [email protected] Sincerely, Abraheim A. CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
Dear Valued Customer
#3UPDATE Employee
Thu, February 12, 2009
We apologize for the inconvenience, As per our credit card/collection department numerous e-mails were sent for to get in contact with us regarding the issue with the paypal not fully processing. Also Paypal will notify you of such transaction failure periodically. We hope to have you as a future customer and hope this incident does not change your opinion of CompUSA.com, Please contact our Billing Department at 888-999-8800 to further resolve the issue. If you have any further issues or concerns e-mail me directly at [email protected] Sincerely, Abraheim A. CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
Dear Valued Customer
#4UPDATE Employee
Thu, February 12, 2009
We apologize for the inconvenience, As per our credit card/collection department numerous e-mails were sent for to get in contact with us regarding the issue with the paypal not fully processing. Also Paypal will notify you of such transaction failure periodically. We hope to have you as a future customer and hope this incident does not change your opinion of CompUSA.com, Please contact our Billing Department at 888-999-8800 to further resolve the issue. If you have any further issues or concerns e-mail me directly at [email protected] Sincerely, Abraheim A. CompUSA.com
Abraheim A.
Miami,Florida,
U.S.A.
Dear Valued Customer
#5UPDATE Employee
Thu, February 12, 2009
We apologize for the inconvenience, As per our credit card/collection department numerous e-mails were sent for to get in contact with us regarding the issue with the paypal not fully processing. Also Paypal will notify you of such transaction failure periodically. We hope to have you as a future customer and hope this incident does not change your opinion of CompUSA.com, Please contact our Billing Department at 888-999-8800 to further resolve the issue. If you have any further issues or concerns e-mail me directly at [email protected] Sincerely, Abraheim A. CompUSA.com
