- Report: #130160
Complaint Review: CompUSA - Dallas Texas
-
Author Confirmed
Why?
CompUSA
14951 North Dallas Parkway Dallas, 75254 Texas, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CompUSA Another Ripoff rebate hustle Spokane Washington
I'm 36 yrs old. My wife and I have a combined household income in the upper 10% of wage earners. I've been a computer(s) owner since junior high. What does that have to do with anything, you ask? Well, you'd think a company like CompUSA would be eager to keep my dollars flowing into their coffers. Afterall, my new Toshiba laptop won't be the last computer I buy, but it may be the last computer I buy from them.
Let me quote from the letter I just received from Kevin Hain, who holds the unenviable position of "escalations supervisor" with CompUSA, a busy department these days no doubt.
"Purchasing a product with an advertised rebate does not constitute a contract or promise of payment, nor does submission guarantee the consumer automatic approval. Rebates must be applied for, and unless the instructions are followed precisely, meeting all terms, conditions and requirements, payment can be and will be denied."
If automobile manufacturers opperated by these same standards they would quickly find themselves out of business. "...does not constitute a contract or promise to pay," then exactly what does it constitute? What strikes me here is their willingness to admitted that their rebates are not worth the newsprint they are written on. I'm actually awestruck by their honesty.
So congratulations Kevin Hain, Escalations Supervisor, you win. Keep my $150. Sorry to have bothered you. Obviously I was mistaken in my belief that CompUSA would appreciate the concern of a loyal customer.
John
Spokane, Washington
U.S.A.
Let me quote from the letter I just received from Kevin Hain, who holds the unenviable position of "escalations supervisor" with CompUSA, a busy department these days no doubt.
"Purchasing a product with an advertised rebate does not constitute a contract or promise of payment, nor does submission guarantee the consumer automatic approval. Rebates must be applied for, and unless the instructions are followed precisely, meeting all terms, conditions and requirements, payment can be and will be denied."
If automobile manufacturers opperated by these same standards they would quickly find themselves out of business. "...does not constitute a contract or promise to pay," then exactly what does it constitute? What strikes me here is their willingness to admitted that their rebates are not worth the newsprint they are written on. I'm actually awestruck by their honesty.
So congratulations Kevin Hain, Escalations Supervisor, you win. Keep my $150. Sorry to have bothered you. Obviously I was mistaken in my belief that CompUSA would appreciate the concern of a loyal customer.
John
Spokane, Washington
U.S.A.
1 Updates & Rebuttals
Jcalis
Sumner,Washington,
U.S.A.
Still not shopping at CompUSA - 3 years later
#2Author of original report
Sun, February 10, 2008
I am the writing to amend my original post regarding the $150 rebate which I did not receive. Its been 3 years since I vowed never again to darken the door of a CompUSA store. Their sales are down, their stores are closing, good riddance. Don't get me wrong, I'm not under the illusion that I single-handedly did anything. All I did was purchase elsewhere. Lets take a brief look at those purchases, shall we? 1) 32" Samsung LCD TV for the bedroom $750.00 2) 42" Bang & Olufsen Plasma for the Family Room $7200.00 3) Bose Surround $1500 4) Dell Laptop for the kids $550.00 5) Several cell phones 600.00 7) Dozens of CD's and DVD's And these are just the items in plain view. Now I ask you, did CompUSA make a good business decision by refusing to honor my $150 rebate. Did you ever consider the long term consequences of your actions? If by some chance a CompUSA exec is reading this post and you're their wringing your hands about the red ink staining your latest sales report; wondering how to turn things around? You might start by making good with the people on this blog.
