Complaint Review: CompUSA - Baton Rouge Louisiana

I have been having continuous issues with compusa and tap for nearly a year. I have attempted to contact them one last time. TAP warranty is a ripoff. Here is the email situation I have been having regarding my circumstances. First is the most recent email I have sent to compusa.com, which includes all of the emails that have been sent before. I have Xed out my email. I will update if anything works out.

TO COMPUSA.COM:

Feb. 6, 2009

*Hi, I need to speak with someone regarding warranty information. I emailed someone concerning this previously, and was told to email TAP about my extended warranty. Well, I emailed them tonight (because I was unable to purchase a new computer until very recently), and the email was sent back to me by my email administrator because the email was no longer valid. So, once again, I am emailing COMPUSA because I am at a standstill. I am including after this message: my original message, followed by a response by a compusa representative, followed by my email to "TAP", followed by the message sent back to me by my email administrator. Please get back to me ASAP. Thank you.

Messages:

Date:

[Fri, 6 Feb 2009 23:46:22 -0500]

From: Kayla xxxxxx

To: [email protected]

Subject: Laptop Extended Warranty

Hi- I contacted COMPUSA, where I bought my laptop, about fulfilling the warranty or receiving a refund for the extended warranty. I was told to contact this

email. Here is the situation email I sent to a representative at compusa.com, and their response:

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From: [email protected]

Sent: Apr 1, 2008 4:07:38 AM

Subject: Pre-Sales Inquiries / Product Information

*Message :

Hi, I purchased a Sony Vaio laptop from CompUSA in August of 2006. I had the 2 year warranty. Recently my wireless card has gone out and part of my screen has gone out... I need both replaced through my warranty. HOWEVER, upon consulting the CompUSA store, I was told they were no longer repairing in-store (since they were shutting down) and I had to mail my laptop off to be repaired. Not only is this an inconvenience, but I do not feel that I should have to pay for the shipping, delivery confirmation, and extra care fees to ensure my laptops safety. I also feel I will have to have a backup disk created (at a cost to me) to ensure that in case my hard drive were to be damaged during shipping, my data will not be lost. Also, I will not have a computer for several weeks, at least, due to the duration of shipping. I purchased the extended warranty on my laptop, and therefore I feel cheated that I must go through so much inconvenience to use my warranty purchase. It would be much easier to pay someone local (or another computer store) to repair/replace the parts. If that is the case, then I wasted my money on the extended warranty in the first place, and still feel cheated. I do not know who to contact about my situation, which is also an inconvenience, since all CompUSA stores within hours of my home have been liquidated and completely shutdown. No one ever gave me a person to contact, number to call, or an address to write, or a company/address to send my computer to for the warranty repairs. Please help me get in touch with the right people/department in order to have my warranty honored and my computer repaired as soon as possible.

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From: CompUSA Sales Inquiry

Date: Thursday, April 3, 2008 3:27 PM

To: [email protected] Add to Addresses

Subject: RE: Pre-Sales Inquiries / Product Information (#8796-98340936-6647)

*Dear Valued Customer,

This order was placed before CompUSA was bought by Systemax and therefore it was placed in their old system. Unfortunately, we here at Customer Service have limited access to the old system. For this issue, you will have to contact the team that is still dealing with the warranty issues pertaining to the old

CompUSA system at their email: [email protected] or call the TAP service team at 877-520-8324. If you wish to refund the warranty, email: [email protected] Thank you for visiting our website. We at CompUSA appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.

Sincerely,

Ricardo

CompUSA Web Response

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Since this email, my computer completely shut down, and I was told by a computer specialist that the motherboard had most likely "gone out", and said that there was no known cause for this (he specifically stated that it was not due to anything I had done, and was uncontrollable and unpredictable). I wasn't able to receive any help in contacting anyone about having my warranty honored, and because I have not been able to purchase a new computer until now, my extended warranty has since expired and I am just now able to contact you via email for help with the situation. I still believe that I should have my extended warranty honored, or a refund given, because my computer malfunctioned during the life of my extended warranty, and due to the circumstances of the COMPUSA store shutdown, my ability to receive in store warranty-covered computer repair was limited. Please respond asap and let me know how you can help me. Thank you.

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From: Mail Administrator

Date: Friday, February 6, 2009 11:46 PM

To: [email protected] Add to Addresses

Subject: Mail System Error - Returned Mail

The reasons given by the server are included to help you determine why each recipient was rejected.

Recipient:

Reason: #5.1.0 Address rejected [email protected]

Kayla

Denham Springs, Louisiana

U.S.A.

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