- Report: #293204
Complaint Review: CompUSA - Anchorage Alaska
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CompUSA
compusa.com Anchorage, 99502 Alaska, U.S.A.
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CompUSA, CompUSA Extended Warranty not honored Anchorage Alaska
I purchased an extended warranty for a laptop with the addition of the screen protection. The contract states that you can not buy the screen protection only that it "MUST" be purchased along with an extended warranty for the entire laptop.
When I took the laptop in for repairs, no sound and the a USB port were not working, along with the extended warranty contract the asked for the original receipt which they took from me when the laptop was repaired in 2005. They kept the laptop for 3 months, telling me that they could not find the receipt. Then they said that I had only purchased the screen protection plan and they would not repair the computer.
I spoke to the store manager, the TAPS customer service, and the corporate customer service with none of them able to tell me how I could have purchased the screen only plan when they do not even offer it without the entire laptop being covered.
What a farce CompUSA extended warranties are.
Tonybinak
Anchorage, Alaska
U.S.A.
When I took the laptop in for repairs, no sound and the a USB port were not working, along with the extended warranty contract the asked for the original receipt which they took from me when the laptop was repaired in 2005. They kept the laptop for 3 months, telling me that they could not find the receipt. Then they said that I had only purchased the screen protection plan and they would not repair the computer.
I spoke to the store manager, the TAPS customer service, and the corporate customer service with none of them able to tell me how I could have purchased the screen only plan when they do not even offer it without the entire laptop being covered.
What a farce CompUSA extended warranties are.
Tonybinak
Anchorage, Alaska
U.S.A.
2 Updates & Rebuttals
Unknown_
Alta Loma,California,
U.S.A.
CompUSA Is closing the remainder of it's stores.
#2Consumer Suggestion
Sat, December 22, 2007
The electronics retailer decided to finish what it had started earlier this year, announcing that it would sell or close the remainder of its stores in the US after the holiday season. The company, controlled by Mexican retail management company Grupo Sanborns since 1999, has been sold to Gordon Brothers Group, a restructuring firm that will be responsible for selling off the remainder of its assets. I sugguest getting this matter handled quickly. Here's the full report to help you out. http://arstechnica.com/news.ars/post/20071207-farewell-compusa-company-to-shutter-remaining-stores.html
Tonybinak
Anchorage,Alaska,
U.S.A.
May be doing the right thing-I'll know later!
#3Author of original report
Fri, December 21, 2007
I emailed the TAPS operational supervisor and asked him some very pointed questions about his claim that I had only purchased a screen protection plan when they don't even offer such a plan. I had called him and left a voice-mail a couple of weeks ago and he did not return my call. He did respond to my email yesterday, It's easier to respond to a bad decision over the net than to discuss it one on one. After much explanation, and claiming that I had not purchased the Contract from CompUSA directly which caused the problem, he did offer to send me a FedX box to ship the computer into the repair station, they woiuld fix it under the contract and ship it back to me. I will update this if and when I get my computer back repaired.
