- Report: #985714
Complaint Review: Comenity Bank - Columbus Ohio
Reported By:
judith141 -
Raleigh, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Comenity Bank
PO Box 182273 Columbus, 43218 Ohio, United States of America
Phone:
Web:
comenity.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Comenity Bank JCREW Credit Card Late Fees Froze my account Columbus, Ohio
My JCREW credit card has been suspended because Comenity Bank said the payment was returned. I was never notified of this situation and subsequently, I've been charged late fees. Comenity also said they reported me to the credit bureau. I called customer service, and they say they have record of an email indicating the payment didn't go thru my payment account. The kicker is, not only was i charged a late fee, but now I can't make any online payments for 3 months. I must now either make a payment at the store, or MAIL the payment to them. I feel like i'm being set up so that Comenity can continually charge late fees for late payments. I will NEVER deal with Comenity Bank again. I am paying off all my accounts with them because I think their practices are unfair. I see no reason why I can't make online payments anymore - they're just making it harder to get the payment to them on time.
