- Report: #1351481
Complaint Review: comenity bank Haband - Internet
Reported By:
unhappycustomer -
miam gardens, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
comenity bank Haband
Internet, USA
Web:
www.haband.blair.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
comenity bank Haband comenity bank Haband comenity bank Haband This bank is a rip off Columbus Ohio columbus ohio Internet
I was looking for a particular type of shirt i needed for work.I googled guayabera shirt Haband came up and went to the site and found the shirts very reasonably priced.
I was able to open a credit account with them so I ordered 8 of the shirts. When they came in they were not WHITE they were tan almost a beige color. So i returned the shirts with UPS and provided Haband with the tracking number from UPS. I called Haband to explain why i am returning the shirts and the customer service rep advised that the account will be credited the amount to the account.
They offered free shipping and handling so once the return was received there should be a zero balance. OH NO.. now they are telling me i owe them $113.72 because i didn't pay the 40$ that was billed to the account for shipping and handling. That is including the shipping and handling, the 2x late fees and additional charges?
of which NO one can tell me what they are for.. How you charge someone additional shipping and handling for merchandise that they sent out WRONG!! I am not paying this account and i will dispute it for the next 7 yrs. They are not even attempting to fix their error!!!
They transfer you to COMMUNITY Bank im assuming they are the credit card company and they are pointless and a waste of time.If you have a choice please stay clear of either one of these companies..
2 Updates & Rebuttals
Question
#2Author of original report
Mon, January 23, 2017
Hey im not sure what you mean.. when i ordered the product it was advertised that it was free shipping and handleing. It wasnt until i saw my statment that I was charged.
Jim
USAOne Tiny Little Question
#3Consumer Comment
Mon, January 23, 2017
Why did it take only a few seconds to find out the return policy excludes shipping and handling?
